Specialty Veterinary Coordinator, SAVES

Ethos Veterinary Health•Asheville, NC

18h•$21 - $30•Onsite

About The Position

South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Coordinator to support our Specialty teams! The Specialty Coordinator serves as the primary liaison between clients, specialty doctors, referring veterinarians, Client Service Representatives (CSRs), and clinical teams. This role is responsible for coordinating patient care across specialty departments by managing client communication, appointment scheduling, medical records, and administrative workflows to ensure seamless, compassionate, and efficient specialty service delivery. The Specialty Coordinator plays a critical role in supporting continuity of care, optimizing daily specialty operations, and maintaining a high standard of client experience. Depending on department needs, the coordinator may also provide limited clinical floor support during high-volume or urgent periods. Ideal candidates enjoy fast-paced, collaborative environments and excel at communication, multitasking, and problem-solving while supporting advanced veterinary medicine.

Requirements

RVT or experienced Veterinary Assistant required
Minimum 2 years veterinary clinical experience (emergency or specialty preferred)
Minimum 2 years client service or administrative experience in a high-volume setting
Skilled communicator with strong medical terminology knowledge
Excellent organizational skills and attention to detail in a dynamic environment
Positive, flexible, team-oriented, and solutions-focused attitude
Fluent English skills (speaking & reading) required; multilingual skills a plus

Nice To Haves

Proficiency in EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook (preferred)

Responsibilities

Serve as the main point of contact for specialty clients, providing clear communication from referral through discharge and follow-up.
Triage and respond promptly to calls, emails, texts, and voicemails with professionalism and compassion.
Educate clients on consultation expectations, procedures, diagnostics, anesthesia prep, hospitalization, and next steps.
Schedule consultations, procedures, diagnostics, rechecks, and drop-offs in ezyVet, ensuring smooth appointment flow.
Coordinate with doctors, technicians, CSRs, and specialty/ECC teams on case management, transfers, and prioritization.
Gather, organize, and prepare all medical records, imaging, lab results, and charts ahead of appointments.
Create and review estimates, consent forms, registration documents, and discharges; support accurate charge capture.
Assist with checkouts, follow-ups, cancellations, and departmental administrative tracking as needed.
Provide occasional floor support, including patient intake/discharge, room setup, transport, and workflow assistance.
Uphold exceptional professionalism, organization, accountability, and adaptability as caseloads and services evolve.