Veterinary Clinical Staff Manager - Alexandria, VA

Veterinary Emergency Group (VEG)•Alexandria, VA

About The Position

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®. The mission of a Clinical Staff Manager (CSM) is to ensure their VEG hospital has an effective support staff team who provide excellent patient care and embody the VEG way. CSMs provide their VEGgies with equitable support, tools, resources, and autonomy necessary to create an environment of high medical quality and care so that VEG is the best hospital for emergency professionals who will brag about their jobs and make their friends jealous. CSMs collaborate with their local and regional leadership teams to build relationships between all departments and work together to implement VEG wide initiatives and achieve the hospitals’ goals.

Requirements

5+ years of experience in clinical veterinary technician role
2+ years of experience in a leadership role
Must be enrolled in a Credentialing Support Program (CSP) and able to become a Credentialed Veterinary Technician for the state in which you will work within one year of employment. If unable to complete a credentialing program or pass the VTNE within one year, will not be able to remain in the position.
Flexibility to work 5 days per week, to include weekends and holidays as part of a rotating schedule
Must be willing to work in a noisy environment with strong or unpleasant odors
Constantly works to develop their own leadership skills
Flexibility to attend regional, national or local leadership and support staff meetings as required
Ability to work well in a fast-paced environment with people from all backgrounds and different personality types

Responsibilities

Directly responsible for interviewing, hiring and training a diverse group of new VEG Credentialed Veterinary Technicians and Veterinary Assistants in partnership with the other leadership team members, particularly the Medical Director and Regional Support Staff Director
Leads onboarding experience for new support staff team members in partnership with Onboarding and Hospital Manager
Directly oversee support staff team and engage as an active and present leader across the hospital with all teams and all shifts
Foster a learning culture to support learners at every level
Responsible for educating the veterinary support staff team through formal education track and informal coaching by utilizing Technician Trainers and other training tools
Serve as the initial point of contact for support staff concerns and seeks assistance from the hospital leadership as needed
Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care
Liaise with the leadership to bridge gaps and unify team members
Incorporates feedback from doctors in guiding the growth and development of support staff team members
Lead the team of Shift Leads to identify areas for process improvements and present solutions in coordination with the Medical Director and Technician Trainer
Participate in all group and leadership meetings to promote practice alignment
Promote a culture of inclusivity and equitable treatment ensuring an environment free of discrimination and harassment for all VEGgies and customers. Promote awareness and proactively managing unconscious bias.
Recruiting (interview cadence, candidate feedback) - in coordination with Talent Partner
Onboarding activities, including maintaining contact with VEGgies pre-hire and creating a great first day/week/month experience (templated timelines, content and schedules) - in coordination with People Coordinator
Training and Development (customized plans, documentation, resources)- all credentialed veterinary technician growth plans and development meetings in coordination with Medical Director and Technician Trainer
HR Operations (complete bi-weekly payroll, complete I9s within 3 days, benefit enrollments, responsibly navigate leave programs and accommodations) - in coordination with Hospital Manager and People Partner
Performance Management (meeting cadence, documentation, succession planning, accountability) in coordination with Hospital Manager and People Partner
May be involved in ending employment of a support staff team member, but works with hospital leadership at every step
Partner with hospital leadership on workflow, the Spikes, the VEG Triage and the three dimensions of customer experience
Assist with immediate customer concerns professionally and to the customers satisfaction and follow up with leadership for long term solution
May assist with customer concerns related as requested by Hospital Manager
Develop and maintain the support staff team’s schedule and leave requests
Organize student interns and externships in coordination with Veterinary Technician Program Relations Manager and Technician Trainer
With the Medical Director, establishes expectations and maintain standards of excellence
Work with the leadership team, including the Medical Director, to ensure the support staff team has the supplies and tools needed to be successful
Work with leadership team and the Technician Trainer to address patient care issues and develop solutions
Ensure best utilization of support staff team which is needed to offer the best patient and customer care in coordination with the Medical Director and Regional Support Staff Director
Work with Technician Trainer and Regional Support Staff Director to ensure credentialed veterinary technicians maintain licenses
Ensure efficient workflow of the hospital in collaboration with the leadership team
Ensures downtime is optimized by the support staff team
Host support staff team meetings
Support the hospital manager in addressing staffing payroll and compensation decisions
Ensure support staff payroll budgets stay within goals
Develop a growth plan for maximizing financial investment
Stay in tune with how the support staff team members are utilized on the floor, create a plan to pivot where appropriate
Approve individual expenses of support staff staff, with budgetary oversight from Hospital Manager

Benefits

Competitive compensation, including base and 401K match
Comprehensive health and wellness benefits, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
Clinical student loan repayment so you don’t need to worry about your student debt
Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Flexible work schedules to support your life outside of work
Generous referral reward program, so our awesome people can bring in more awesome people
And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

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