Veterinary Clinical Applications & Workflow Specialist

1st Pet Veterinary Centers -Chandler•Chandler, AZ

About The Position

1st Pet Veterinary Centers is seeking a Veterinary Clinical Applications & Workflow Specialist to support the systems and workflows our hospital teams rely on every day to care for pets and their families. 1st Pet Veterinary Centers is an employee-owned (ESOP) Emergency, Specialty, and Primary Care practice with multiple locations across Arizona. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees. Behind every great veterinary hospital is a team working together to ensure everything runs smoothly. In this role, you will help ensure our clinical teams have the tools, workflows, and support they need to provide exceptional patient care. You will support several core systems used across our hospitals, helping teams troubleshoot issues, improve workflows, and feel confident using the technology that supports patient care. This position focuses on clinical application support, workflow guidance, training, and structured helpdesk intake for systems that directly impact hospital operations. This is not a traditional IT support role. This position focuses on: Supporting clinical and operational software systems Troubleshooting workflow and user process issues Training hospital staff and improving system adoption This role does not include: Hardware repair Desktop support Network administration Printer troubleshooting Candidates whose experience is primarily in IT helpdesk, desktop support, or infrastructure may not find this role to be a good fit. About This Role As a Veterinary Clinical Applications & Workflow Specialist at 1st Pet Veterinary Centers, you will help ensure the systems and workflows our teams rely on — including Provet, SmartFlow, PetsApp, and Vocera — are working effectively across our hospitals. You will serve as the primary point of contact for application-related questions and support requests, helping hospital teams troubleshoot issues, improve workflows, and build confidence using our clinical platforms. You will work closely with hospital teams, leadership, and vendors to ensure our systems remain reliable, consistent, and aligned with how our hospitals deliver care. This role is ideal for someone who enjoys helping teams use systems more effectively in real-world clinical workflows — not just fixing technical issues. Your work helps ensure our veterinary teams can focus on what matters most — providing exceptional care for pets and their families.

Requirements

Have experience supporting clinical, veterinary, or multi-location application systems
Enjoy troubleshooting workflow and configuration issues through research, testing, and problem solving
Are comfortable managing multiple support requests while maintaining strong organization and follow-through
Communicate clearly with both clinical and non-technical staff
Can create clear documentation and training materials that help others succeed

Nice To Haves

Provet administration experience or administration of another veterinary practice management system
Experience with SmartFlow, PetsApp, or similar clinical workflow platforms
Experience working in veterinary medicine, healthcare, or clinical operations environment

Responsibilities

Serve as the primary support contact for clinical and operational application and workflow issues within 1st Pet systems
Receive, triage, document, and resolve application-related support requests using established tracking processes
Troubleshoot workflow, configuration, permissions, and user-related issues through investigation, testing, and problem solving
Research platform behavior and test configuration adjustments in safe environments before implementing solutions
Coordinate with vendors for issue escalation and track cases through resolution
Maintain consistent application configuration and user access standards across hospital locations
Develop and maintain SOPs, help documentation, and training materials
Provide onboarding support and refresher training for hospital teams to improve system adoption
Identify recurring issues or workflow inefficiencies and recommend improvements
Assist with periodic reviews of vendor-managed systems such as Vocera to ensure alignment with operational needs