Veterinary Clinic Supervisor

Seattle Humane•Bellevue, WA

68d•Onsite

About The Position

We are pleased to offer a joining bonus of $1500 to qualified candidates upon hiring and a bonus of another $1500 after 6months of successful employment with us. POSITION SUMMARY: Together with the Clinic Director, the Clinic Supervisor is responsible for direct oversight, training, and skill development of staff in the Seattle Humane Veterinary Clinic. They are responsible for ensuring staff execute protocols, procedures, and patient care in the clinic appropriately. The Clinic Supervisor should be skilled in working with people and adapting to their personal styles and needs. The Clinic Supervisor is expected to balance their time between providing hands-on training and coaching of staff with fulfilling duties in the clinic. They provide leadership to staff and volunteers and support the mission, goals, and values of Seattle Humane. The Clinic Supervisor should be excited about animal welfare, High Quality High Volume Spay Neuter (HQHVSN) practices, and increasing access to veterinary care in our community.

Requirements

Licensed Veterinary Technician in the state of Washington or ability to transfer license from another state, preferred.
Certified for euthanasia under Washington State regulations or willing to become trained.
Capable of being certified in CPR and human first aid.
Ability to obtain a Veterinary Medication Clerk License (can be obtained on the job).
Must have at least 5 years of experience as a VA or LVT.
Minimum 3 years of experience in HQHVSN and/or animal welfare field.
Must have excellent oral communication skills.
Must be able to write clearly and listen effectively.
Must possess the organizational and planning skills to determine work priorities and schedules.
Must be able to analyze problems, create or negotiate appropriate solutions, and understand statistical information.
Proficient at use of computer technology including Microsoft Office programs, email, Internet and database management software to efficiently accomplish work.
Frequent interruption while performing work may occur and requires concentration to produce accurate work. Tasks regularly require reasoning and problem-solving and basic math calculations. The ability to motivate, negotiate, coach and mediate is important when handling a variety of personalities, learning styles, life experiences, and emotions. Must possess the ability to be sensitive to other opinions, perspectives, or cultures. The Supervisor should feel comfortable dealing with angry, confused, and/or distraught people.
With or without reasonable accommodation, the Supervisor frequently needs to speak clearly, hear well, write legibly, see clearly, and distinguish between various odors by sense of smell. To complete tasks, good dexterity, and sense of touch with both hands is needed. The Supervisor performs work standing and walking for four to six hours at a time. They frequently crouch, bend from the waist, and kneel. Supervisors mayoccasionally lift, floor to table and vice versa, and/or carry for at least 6-10 feet, up to 30 pounds with or without accommodation.

Nice To Haves

Management or supervisory experience preferred.
Familiar with characteristics of animal behavior and utilization of low stress animal handling as related to a clinic/shelter environment.

Responsibilities

Responsible for training, supervising, and coaching of Licensed Veterinary Technicians, Veterinary Assistants, and Clinic Associates.
Checks in regularly with staff, elevates concerns promptly and professionally as needed to Clinic Director.
Conducts disciplinary meetings and maintains related documentation.
Creates staffing schedules and approves time off requests.
Creates and implements staff training materials; tracks individual team members’ progress.
Works alongside team trainers to ensure staff are being trained at an appropriate pace for their skill level.
Seeks out opportunities to support staff in specialization opportunities and skill development.
Manages the daily flow of the clinic to ensure established priorities are being met.
Responsible for purchases orders, inventory, and ordering of department supplies to ensure adequate stock.
Ensure the clinic and all equipment is well-maintained.
Capable of performing upon time of hire or ability to learn all skills of staff and fill in for all roles as needed. This includes, but is not limited to, caring for critical patients, independently providing medical care as assigned by a DVM, working with patients with infectious disease, leading a surgery team that sees 20-50 patients per day, and responding to emergencies.
Exemplifies teamwork within the Veterinary Services team and across Seattle Humane departments.
Follows patient care and shelter protocols and ensures compliance from staff.
Communicates in a professional and effective manner with the public, Seattle Humane staff, and volunteers.
Alongside the Clinic Director and Lead Veterinarian, creates and implements program development within the department.
Works closely with the Clinic Director and Lead Veterinarian to ensure goals are being met.
Maintains collaborative relationships with local veterinary technician and assistant training programs to promote hiring and arrange and oversee externship opportunities with SH.
Fills in for Clinic Director as needed
Oversees regular CPR training with clinic staff and 4th year WSU veterinary students
Works closely with all departments and communicates effectively regarding the medical needs of shelter animals.
Works closely with other Operations departments to provide training as relates to veterinary care.
All other duties as assigned.