Overnight Veterinary Client Service Representative, NVS

Ethos Veterinary Health•Nashville, TN

20d•$18 - $27•Onsite

About The Position

Nashville Veterinary Specialists + Animal Emergency (NVS) is searching for Client Service Representatives to join our GROWING team! We are looking for ANIMAL LOVERS who are team players with stellar customer service, display friendly and warm demeanors, and have the ability to work in a fast-paced environment! Apply today to join our team, help us make a difference in an animal's life, and to advance your career! At NVS, we're not just colleagues; we're a supportive community that celebrates victories together, both big and small. Here, you'll thrive in a nurturing learning environment where honing your skills and seeking guidance from teammates is not just encouraged, but embraced. What sets us apart is our commitment to fostering a culture of excellence and compassion. We prioritize patient care and client experience above all else, and we're looking for someone who shares our dedication. Apply today, and come experience our supportive environment that will encourage you to be the best technician you can be! Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Requirements

Customer Service Skills: Exceptional communication, empathy, and professionalism when interacting with clients in person, over the phone, and via email.
Organizational Abilities: Strong multitasking skills to handle scheduling, data entry, and administrative tasks while maintaining attention to detail.
Teamwork and Adaptability: Ability to collaborate with staff, contribute to a positive work environment, and stay flexible with on-call duties and evolving clinic needs.
Flexibility to work beyond scheduled hours if necessary. Required to participate in weekend anesthesia on-call and specialty weekend sign up
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Responsibilities

Provide a welcoming environment by greeting clients, assisting with paperwork, and guiding them to amenities.
Handle administrative tasks, including data entry, appointment scheduling, and maintaining records.
Ensure cleanliness and organization of the lobby area, including restocking and tidying as needed.
Manage communications and financial processes, such as handling faxes/emails, maintaining the cash drawer, and addressing client concerns.
Engage in team collaboration through meetings, offering ideas for improvement, and demonstrating a positive, proactive attitude — including participating in on-call duties after training.

Benefits

Paid Time Off
Medical, Dental, and Vision insurance plans
Short and Long Term Disability and Life Insurance
401k retirement planning and employer matching
Discounted employee pet products and services
C.E Allowance
Scholarship and Sponsorship Program via Penn Foster
Licensure Renewal and Out of State Licensure transfer reimbursements
Uniform Allowance
Cell Phone Discount
YMCA Corporate Memberships
Team building and Volunteer events
Career Development strategies
State of the art newly renovated and expanded hospital setting
And more!
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.