Veterinary Client Service Representative

VCA Animal Hospitals•Palmer, AK

13d•Onsite

About The Position

VCA Far Country Animal Hospital is seeking to add a front-of-house Rock Star to our team! We currently have an opening for a part time position, working 3 days per week. The successful candidate will have solid multi-tasking skills, impeccable customer service and perform with a high level of accuracy - all with a smile on your face! The team at VCA Far Country is fun, hardworking and we strive to take the best possible care of our patients and clients. We are looking for someone who: • Is detail oriented and has the ability to own their oversights and mistakes • Adept at learning new information quickly and are largely self-directed in performing their work • Able to take feedback and direction well, with a positive can-do attitude • Has an upbeat attitude with calm demeanor, can handle stressful periods in the work day • Is absolutely committed to making the clinic the best possible environment for clients and co-workers alike Essential duties of this position are: • Greeting clients, answering multi line phone system, making appointments • Cash handling-collecting deposits and processing payments • Managing medical records, reports and correspondence • Ensuring lobby and other client accessible areas are neat, clean and free from odors. • Computer literacy-Able to utilize Word, Excel, Outlook and be adept at learning new software Physical requirements of this position are: • Any allergies to animals must be controllable through medication • Must be able to lift 40 pounds • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8 hour day • Visual acuity sufficient to maintain accurate records, recognize people and understand written directions • Ability to speak and hear sufficiently to understand, give information in person and over the telephone • Fine motor skills adequate for utilizing hospital equipment Reliability and flexibility in schedule is required. Shifts vary, our hospital hours are 7:00 am to 7:00 pm Monday-Saturday. Candidates with veterinary or medical office experience are highly desirable and priority for interviewing and hiring will be giving to those candidates. We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), continuing education, and a generous personal pet care discounts. Please respond to this ad with a cover letter detailing why you are interested in this position and a current resume. NO PHONE CALLS PLEASE If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

Is detail oriented and has the ability to own their oversights and mistakes
Adept at learning new information quickly and are largely self-directed in performing their work
Able to take feedback and direction well, with a positive can-do attitude
Has an upbeat attitude with calm demeanor, can handle stressful periods in the work day
Is absolutely committed to making the clinic the best possible environment for clients and co-workers alike
Any allergies to animals must be controllable through medication
Must be able to lift 40 pounds
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8 hour day
Visual acuity sufficient to maintain accurate records, recognize people and understand written directions
Ability to speak and hear sufficiently to understand, give information in person and over the telephone
Fine motor skills adequate for utilizing hospital equipment
Reliability and flexibility in schedule is required. Shifts vary, our hospital hours are 7:00 am to 7:00 pm Monday-Saturday.

Nice To Haves

Candidates with veterinary or medical office experience are highly desirable and priority for interviewing and hiring will be giving to those candidates.

Responsibilities

Greeting clients, answering multi line phone system, making appointments
Cash handling-collecting deposits and processing payments
Managing medical records, reports and correspondence
Ensuring lobby and other client accessible areas are neat, clean and free from odors.
Computer literacy-Able to utilize Word, Excel, Outlook and be adept at learning new software