Veterinary Client Service Representative
About The Position
Welcome our clients in a friendly, helpful, and compassionate manner. Prepare and review documents and medical records accurately and completely. Educate and advise clients regarding hospital services and practices. Process check-ins promptly and efficiently, schedule and check in regular appointments, and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients. Process admissions and discharges accurately; schedule follow-up appointments as necessary. Process invoices and payments accurately Assist with other administrative duties such as scanning, faxing, and emailing Answer multiple phone lines promptly and professionally, direct calls, fax, and scan.
Requirements
- One year of customer service experience. preferred but will train the right candidate.
- Ability to work in a fast-paced, highly collaborative environment and commitment to developing long-term relationships with colleagues, clients, and community is required.
- Detail-oriented with good organizational, communication, and time management skills.
- Fluent English skills (speaking & reading) are required for the role.
Responsibilities
- Welcome clients
- Prepare and review documents and medical records
- Educate and advise clients
- Process check-ins and schedule appointments
- Process admissions and discharges
- Process invoices and payments
- Assist with administrative duties
- Answer phone lines
Benefits
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Employee Pet Discount
- 401k
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
- Access to VetBloom for RACE-approved continuing education and training
- Partnership with Purdue Veterinary Technology program, including scholarships
- License application and renewal reimbursement for CVTs.
- Financial support and onsite mentorship for those pursuing VTS certification
- Ask us about VTNE Reimbursement!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
