Veterinary Client Service Representative

VCA Animal HospitalsLaguna Niguel, CA
$18 - $20Onsite

About The Position

VCA Laguna Niguel Animal Hospital, located in the heart of the beautiful city of Laguna Niguel, is seeking an amazing candidate with veterinary reception experience for a full-time Client Service Representative position. We are a primary care veterinary practice that offers wellness and sick appointments, preventative care, general surgery, and dental services. Our practice needs a friendly, caring and compassionate customer service oriented animal lover that will wow our clients and help our front desk run smoothly.

Requirements

  • Compassion for pets and people—as well as awareness and understanding of others’ reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
  • Managing medical records, charts, reports and correspondence
  • Supporting doctors, technicians, and management
  • Driving VCA initiatives for positive client experience and retention
  • Maintaining a clean, organized, and courteous environment for our clients and patients

Benefits

  • medical
  • dental
  • vision
  • paid vacation/sick days
  • 401(k)
  • generous employee pet discounts
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