Veterinary Client Service Representative

VCA Animal Hospitals•Laguna Niguel, CA

1d•$18 - $20•Onsite

About The Position

VCA Laguna Niguel Animal Hospital, located in the heart of the beautiful city of Laguna Niguel, is seeking an amazing candidate with veterinary reception experience for a full-time Client Service Representative position. We are a primary care veterinary practice that offers wellness and sick appointments, preventative care, general surgery, and dental services. Our practice needs a friendly, caring and compassionate customer service oriented animal lover that will wow our clients and help our front desk run smoothly.

Requirements

Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Supporting doctors, technicians, and management
Driving VCA initiatives for positive client experience and retention
Maintaining a clean, organized, and courteous environment for our clients and patients