Experienced Veterinary Client Service Representative (Full-Time)

VCA Animal Hospitals•Los Angeles, CA

26d•$18 - $23•Onsite

About The Position

VCA McClave Animal Hospital is seeking an Experienced Veterinary Client Service Representative/Receptionist to join our team, Full- time. Compensation ranges between $18 - $23 (per hour), and this rate is negotiable based on education, experience, and other relevant credentials. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. We are a busy, General Practice/Urgent Care hospital with multiple doctors and a wide range of presenting cases. The right candidate will be able to multi-task, thrive in a fast-paced environment, be empathetic, consistent and responsive to our clients, advocate for our patients and work cohesively with the team to help provide world-class medicine and hometown care. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, documentation, reports and correspondence • Hospital maintenance (including removal of animal waste), cleaning and sanitizing common areas and exam rooms between visits, maintaining and adhering to infection control standards set in place by all regulatory agencies, and ensuring personal workspaces and the facility is neat and clean at all times—both inside and outside. Open 7 days a week, applicants must be available to work one weekend day a week. Shifts are typically staggered throughout the day, with the earliest shift starting around 6:30am, and the latest ending around 7:00pm. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and many more amazing discounts and perks available to VCA team members. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

The right candidate will be able to multi-task
The right candidate will thrive in a fast-paced environment
The right candidate will be empathetic, consistent and responsive to our clients
The right candidate will advocate for our patients and work cohesively with the team to help provide world-class medicine and hometown care.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, documentation, reports and correspondence
Hospital maintenance (including removal of animal waste), cleaning and sanitizing common areas and exam rooms between visits, maintaining and adhering to infection control standards set in place by all regulatory agencies, and ensuring personal workspaces and the facility is neat and clean at all times—both inside and outside.