Veterinary Client Service Representative, AUC NE

Ethos Veterinary Health • Commerce City, CO

2d • $20 - $22

About The Position

In this role you will be the face of AUC NE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Requirements

• At least 2 year of customer service experience in the veterinary field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed