Veterinary Client Service Representative

BluePearl Vet, LLC

35d • Onsite

About The Position

BluePearl Pet Hospital in Spring, TX is looking for an experienced Client Service Coordinator.
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.
At BluePearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
Position: Client Service Coordinator
Work Schedule: Full - Time
Pay: Starting point and is dependent on experience and advancement through CareerTrax leveling system.

Requirements

• 1 year of Veterinary Receptionist experience

Nice To Haves

• Customer service experience in veterinary medicine preferred.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment.
• Always offering a friendly smile, strong eye contact and an approachable demeanor.
• Compassionate listening.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• Annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed