Veterinary Client Service Representative

VCA Animal Hospitals•Rohnert Park, CA

49d•$19 - $22•Onsite

About The Position

We are seeking a full-time, experienced Client Service Representative to join our team at VCA North Park in Rohnert Park. Veterinary experience is strongly preferred, but not required. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You: As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Requirements

experienced Client Service Representative

Nice To Haves

Veterinary experience

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, emails and texts messages, and managing communications between the client and the hospital.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.