Veterinary Client Service Representative/ Rehabilitation Assistant Float - Part Time

Resurgence Veterinary Mobility•Decatur, GA

1d•$13 - $16

About The Position

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Client Service Representative to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey. At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you. At RVM, we are dedicated to improving pets’ quality of life through evidence-based physical rehabilitation. Our collaborative, team-focused approach ensures every patient receives a unique treatment plan tailored to their needs. We foster professional growth by providing mentorship, industry-leading training, and goal-setting support to help you advance in rehabilitation, pain management, and sports medicine. As a VROMP Partner, we are part of the nation’s first group of standalone veterinary practices dedicated to high-quality rehabilitation and orthopedic medical care. Join us in shaping the future of veterinary rehabilitation and making a lasting impact on patients’ lives.

Requirements

At least one year of experience in a customer service or administrative role.
Strong verbal and written communication skills.
Excellent multitasking and organizational abilities.
Proficiency in Microsoft Office; experience with practice management software preferred.
Ability to work effectively in a fast-paced environment.

Nice To Haves

A genuine interest in animal care and client service.
Positive attitude and a collaborative approach to teamwork.
Problem-solving skills and the ability to adapt to changing situations.
Attention to detail and a professional, courteous demeanor.
Reliable, with a strong commitment to punctuality and attendance.

Responsibilities

Greet clients and pets by name and provide a welcoming front desk experience.
Manage schedules, resolve booking conflicts, and confirm appointments.
Maintain accurate and organized patient records within our practice management software.
Assist with client inquiries about services, prescriptions, and billing.
Process payments, prepare invoices, and follow up on overdue accounts.
Ensure client-facing areas are clean, organized, and well-maintained.