Veterinary Client Service Representative I/II (CARE)
About The Position
The UF Small Animal Hospital Client Services is recruiting for Client Service Representatives supporting our specialty services. We are looking for excellent communicators who thrive in a busy environment with many opportunities to problem solve, communicate, and support efficiency on a daily basis. These positions are integral members of the patient care team and act as a point person for communication with clients, referring veterinarians, and other areas of the hospital. This position is responsible for facilitating client’s visits, directing communications with clients during their visit, and acting as a liaison between the client and the staff to ensure the visit goes smoothly. Individual must possess the ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems. Individual should genuinely care about people and animals, possess excellent communication skills, be highly organized, have strong public relation skills, the initiative to problem solve, active listening skills, confidence in handling customer interactions, relationship building skills, strong interpersonal skills, and project a professional image. Must be outgoing, full of enthusiasm and a team player. This position operates Monday through Friday during normal business hours (varying shifts between 7 a.m. and 6 p.m.). As essential personnel, some weekends and holidays will be required.
Requirements
- Veterinary CSR I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
- Veterinary CSR II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
- Ability to empathize with clients that are distressed by long waits, scheduling glitches, and other problems.
- Genuinely care about people and animals
- Excellent communication skills
- Highly organized
- Strong public relation skills
- Initiative to problem solve
- Active listening skills
- Confidence in handling customer interactions
- Relationship building skills
- Strong interpersonal skills
- Project a professional image
- Must be outgoing, full of enthusiasm and a team player
- Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.
Nice To Haves
- Experience in veterinary medicine or in a clinic environment
Responsibilities
- Facilitating client’s visits
- Directing communications with clients during their visit
- Acting as a liaison between the client and the staff
Benefits
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
