Veterinary Client Service Coordinator, SAGE Concord

Ethos Veterinary Health • Concord, CA

94d • $22 - $26 • Onsite

About The Position

As a Veterinary Client Service Coordinator, you’ll partner closely with our doctors to ensure clients and their pets feel supported and cared for. Your responsibilities will encompass client communication, scheduling, patient management, and contributing to a welcoming environment for both people and pets.

Requirements

• Exceptional customer service and communication skills.
• A genuine love for animals and a friendly, welcoming attitude.
• Strong organizational abilities and multitasking skills.
• Empathy, compassion, and the ability to provide reassurance to pet owners.
• Quick problem-solving skills and adaptability to unexpected situations.
• Professional appearance and demeanor.
• Basic computer skills and a willingness to learn veterinary software.
• Discretion and commitment to maintaining confidentiality.
• High school diploma.
• 2+ years of hospitality experience (creating a friendly and receptive environment for clients).
• Competence with MS Office Suite (Word, Excel, Outlook).
• Typing speed of 45+ WPM and ability to use a 10-key calculator.
• Reliable data entry skills for medical record management.

Nice To Haves

• 2+ years of previous experience in veterinary customer service roles highly preferred

Responsibilities

• Welcoming and assisting clients and their pets, ensuring a positive experience.
• Scheduling appointments, coordinating procedures, and managing clinic calendars.
• Answering phones, responding to emails, and sharing information about our services.
• Maintaining accurate client and patient records with confidentiality.
• Processing paperwork, verifying information, and managing payments.
• Educating clients about pet care and answering general questions.
• Maintaining a clean, organized reception area for clients and pets.
• Collaborating with veterinary staff to ensure smooth operations.
• Handling emergencies calmly and professionally.
• Addressing client concerns and escalating issues when necessary.

Benefits

• Competitive wages based on experience and skills.
• Health and wellness programs, including health, dental, vision, disability, and life insurance.
• Flex-spending accounts and 401(k).
• Employee Assistance Program (EAP).
• Vacation and sick time accrual.
• Uniforms provided.
• Opportunities for growth and advancement within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees