Veterinary Client Patient Coordinator - Emergency, AVES
About The Position
Client Patient Coordinator- Emergency Join Our Growing Team at Austin Veterinary Emergency and Specialty Center! Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of our growth, we're hiring for multiple technician and assistant roles across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine. Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Emergency team and help provide high quality patient care. Overview: Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.
Requirements
- High School Diploma or equivalent
- At least 2 years of experience in a customer service role is required.
- At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
- Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
- Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Nice To Haves
- At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Responsibilities
- Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
- Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
- Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
- Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
- Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
- Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
- Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
- Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
- Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
- Collaborate closely with specialists and support staff to improve workflow and patient outcomes
- Uphold confidentiality, professionalism, and attention to detail in all aspects of the role
Benefits
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development
- Uniform stipend
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
