Veterinary Client Care Specialist
About The Position
Join a Team That Loves Pets, and Their People! Are you a people-person who can juggle a busy lobby, brighten someone’s day, and keep things running smoothly—all while being surrounded by wagging tails? Our general practice veterinary clinic is looking for a Client Care Specialist (CCS) to be the welcoming face our clients (and their pups!) look forward to seeing. This role is perfect for someone who thrives in a team-centered environment, loves learning, and enjoys helping families give their pets the very best care. Join a Team That Loves Pets, and Their People! Are you a people-person who can juggle a busy lobby, brighten someone’s day, and keep things running smoothly—all while being surrounded by wagging tails? Our general practice veterinary clinic is looking for a Client Care Specialist (CCS) to be the welcoming face our clients (and their pups!) look forward to seeing. This role is perfect for someone who thrives in a team-centered environment, loves learning, and enjoys helping families give their pets the very best care.
Requirements
- A high school diploma or GED
- 1+ years of customer service or retail experience (veterinary or medical experience is a bonus!)
- Someone who communicates clearly, listens well, and stays calm under pressure
- A natural multitasker who can pivot between tasks with a smile
- Strong attention to detail—you’re the person who catches what others might miss
- Comfort with computers and basic office software
- Tact, diplomacy, and a team-first mindset
- A genuine love of pets and people (and if you love puppies—major bonus!)
Responsibilities
- Champion our core values: Respect, Learning, Doing the Right Thing, WOW Service, and Fun
- Be the first friendly face our clients meet—help them feel at home and confident in their pet’s care
- Share your knowledge of our services to guide and support clients (including those embarking on reproduction-related care)
- Help direct the flow of pets and people to keep the day moving smoothly for the medical team
- Gather patient histories and provide top-notch communication, in person and on the phone
- Schedule appointments, including time-sensitive reproductive visits
- Assist clients at checkout with clarity, compassion, and professionalism
- Dispense prescriptions and retail products as directed
- Manage payments and ensure accurate daily reconciliation
- Help troubleshoot client concerns with kindness and confidence
- Support a collaborative, upbeat workplace where everyone helps each other succeed
- Pitch in wherever needed—because that’s what great teams do!
Benefits
- A supportive, close-knit team that celebrates wins and grows together
- A fun, energetic environment rooted in high-quality medicine
- The chance to play a meaningful role in all aspects of pet care—including exciting canine reproductive services
- A workplace where your contributions truly matter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
