Client Care Specialist

Ethos Veterinary Health•Mequon, WI

3d•$16•Onsite

About The Position

Wisconsin Veterinary Referral Center Ozaukee, WI is hiring a full-time Client Care Specialist to join our Client Care team! WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Requirements

Excellent interpersonal skills and able to develop and maintain positive working relationships with others
Have a fundamental knowledge of windows based computer programs
Proven effective communication and the ability to multitask and prioritize
Willing and able to provide exceptional customer service
A motivated and dedicated individual who is self- motivated to provide exceptional service

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding WVRC services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Support team to reach common goals
Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits

Employer Paid Benefit Options
Medical
Dental
Vision
HSA & Flexible Spending Plan Options
Paid Time Off (3 weeks accrual per year)
401k
Retirement Savings Plan
Uniform Allowance
Veterinary Service Benefits
CE Allowance
Company Paid Life Insurance
Short & Long- Term Disability Options
Onsite Veterinary Social Worker available to employees & clients
Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
Referral Bonuses
Being a part of a team of elite professionals who prioritize the needs of their patient.