Veterinary Assistant and Customer Service Representative - Mesa Veterinary Hospital
About The Position
Care for animals. Support your team. Make a difference every single shift. At Mesa Veterinary Hospital, we know it takes a village to care for pets, and this role is the vital connection between excellent medical care and an exceptional client experience. Located in the Golden, CO and Lakewood, CO area, with easy access to Denver, the foothills, hiking, great food, and everything Colorado has to offer, our hospital serves a vibrant community of pets and people. We are looking for a Veterinary Assistant / Customer Service Representative who is confident supporting both the front desk and the exam and treatment areas, bringing compassion, organization, and teamwork to every part of the day. Why Join Mesa Veterinary Hospital? Team First Culture - We support one another, show up for our teammates, and treat every pet with care and respect. You’ll be part of a collaborative environment where communication, kindness, and teamwork truly matter. High-Quality Veterinary Care - We are an AAHA-accredited, full-service veterinary hospital, meeting the highest standards in patient care, safety, and medical excellence. We offer wellness care, surgery, dentistry, urgent care support, and advanced diagnostics, all delivered with professionalism and compassion. Growth & Teamwork Culture - We believe the best care happens when people work together. We value strong relationships, shared learning, and continuous growth, creating space for every team member to learn, contribute, and level up together. What You’ll Be Doing This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday.
Requirements
- Love animals and genuinely enjoy helping people.
- Bring a calm, steady presence, especially during busy moments.
- Are organized, detail-oriented, and dependable.
- Communicate clearly, kindly, and confidently with clients and teammates.
- Enjoy variety in your day and are happy to jump in wherever needed.
- Feel comfortable using computers, phone systems, and medical records software.
- Are eager to learn and grow your skills in both client service and patient care.
- Value teamwork and take pride in supporting a positive workplace.
Responsibilities
- Assisting doctors and technicians in exam rooms and treatment areas.
- Safely restraining patients during exams and procedures.
- Supporting laboratory testing, including blood, fecal, and urine samples.
- Administering medications as directed.
- Preparing patients for procedures and supporting surgery workflow as needed.
- Monitoring patients and reporting changes to the medical team.
- Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital.
- Greeting clients and patients with warmth and professionalism.
- Answering phones, scheduling appointments, and supporting daily hospital flow.
- Communicating clearly with pet owners about care plans, next steps, and estimates.
- Processing payments and helping clients navigate services and recommendations.
- Keeping medical records accurate and well organized in our software system.
Benefits
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free mental health support
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
