Veterinary Assistant and Client Liaison

VCA Animal Hospitals • Downers Grove, IL

1d • $18

About The Position

VCA Arboretum View Animal Hospital is a 24-hour emergency, specialty, and primary care facility located in Downers Grove, IL. Our dedicated team provides advanced medical, surgical, and diagnostic services in a compassionate and collaborative environment. We are committed to delivering the highest level of patient care while supporting our team’s professional growth and well-being. Position Summary The Veterinary Assistant – Oncology supports our oncology technicians, doctors, and clients in delivering compassionate, high-quality cancer care to our patients. This position plays a vital role in both patient handling and client communication, ensuring seamless coordination within a busy, multidisciplinary hospital setting.

Requirements

• Patient handling and restraint: Proven ability to safely manage and comfort animals of varying temperaments and medical conditions.
• Client communication: Excellent interpersonal skills with empathy and professionalism when interacting with clients coping with serious diagnoses.
• Animal husbandry: Strong understanding of animal care, nutrition, and behavior.
• Medical record keeping: Attention to detail and proficiency in documenting patient care accurately.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Previous experience in a veterinary hospital, preferably specialty or emergency, highly desired.
• High school diploma or equivalent required.

Nice To Haves

• Prior veterinary assistant experience preferred; oncology experience a plus.
• Certification (CVT or AVA) not required but advantageous.

Responsibilities

• Assist oncology veterinary technicians and clinicians during patient evaluations, diagnostics, and treatments (including chemotherapy appointments).
• Safely and effectively handle and restrain canine and feline patients for procedures.
• Maintain cleanliness, organization, and preparation of oncology treatment areas, kennels, and exam rooms.
• Provide excellent customer service by responding promptly and professionally to client inquiries via voicemail, email, and task assignments.
• Support patient care through proper feeding, cleaning, walking, and monitoring for comfort and well-being.
• Maintain accurate and detailed medical records in the hospital’s practice management system.
• Assist in inventory management and restocking of oncology supplies and medications.
• Follow all safety and biohazard protocols, especially related to chemotherapy handling.
• Collaborate with other hospital departments to ensure continuity of care for oncology patients.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED