Veterinary Assistant and Client Liaison

VCA Animal Hospitals•Downers Grove, IL

3d•$18•Onsite

About The Position

VCA Arboretum View Animal Hospital is a 24-hour emergency, specialty, and primary care facility located in Downers Grove, IL. Our dedicated team provides advanced medical, surgical, and diagnostic services in a compassionate and collaborative environment. We are committed to delivering the highest level of patient care while supporting our team’s professional growth and well-being. The Veterinary Assistant – Oncology supports our oncology technicians, doctors, and clients in delivering compassionate, high-quality cancer care to our patients. This position plays a vital role in both patient handling and client communication, ensuring seamless coordination within a busy, multidisciplinary hospital setting.

Requirements

Patient handling and restraint: Proven ability to safely manage and comfort animals of varying temperaments and medical conditions.
Client communication: Excellent interpersonal skills with empathy and professionalism when interacting with clients coping with serious diagnoses.
Animal husbandry: Strong understanding of animal care, nutrition, and behavior.
Medical record keeping: Attention to detail and proficiency in documenting patient care accurately.
Ability to work efficiently in a fast-paced, team-oriented environment.
Strong organizational skills and ability to prioritize multiple tasks.
Previous experience in a veterinary hospital, preferably specialty or emergency, highly desired.
High school diploma or equivalent required.

Nice To Haves

Prior veterinary assistant experience preferred; oncology experience a plus.
Certification (CVT or AVA) not required but advantageous.

Responsibilities

Assist oncology veterinary technicians and clinicians during patient evaluations, diagnostics, and treatments (including chemotherapy appointments).
Safely and effectively handle and restrain canine and feline patients for procedures.
Maintain cleanliness, organization, and preparation of oncology treatment areas, kennels, and exam rooms.
Provide excellent customer service by responding promptly and professionally to client inquiries via voicemail, email, and task assignments.
Support patient care through proper feeding, cleaning, walking, and monitoring for comfort and well-being.
Maintain accurate and detailed medical records in the hospital’s practice management system.
Assist in inventory management and restocking of oncology supplies and medications.
Follow all safety and biohazard protocols, especially related to chemotherapy handling.
Collaborate with other hospital departments to ensure continuity of care for oncology patients.