Veterans Stabilization Case Manager II

GOODWILL OF SILICON VALLEY•San Jose, CA

17d•$30 - $34•Onsite

About The Position

This is a full-time, in-person position for the Veterans Services Program, located at 1600 Technology Dr, San Jose, CA. Summary At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. As a team, we are committed to: Empowering one another to do our best work and grow together. Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. Modeling teamwork, integrity, and cultural intelligence in everything we do. Acting with mutual respect for each other, our community, and the nvironment we share. The Stabilization Case Manager II (CM II) provides intermediate-level case management and participant support within Mission Services programs. CM IIs operate with greater autonomy, manage more complex cases, and ensure participants move from crisis to stability through coordinated housing, employment, and supportive services. The CM II uses trauma-informed practices, maintains high-quality documentation, and collaborates closely with internal and external partners to support long-term participant success. CM IIs may be assigned to: – Employment-Based programs (STRIVE, AB109, HVRP, NOW, CTE, Expandability) – Housing-Based programs (SSVF, BSCC) – Integrated service teams as needed

Requirements

Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience).
Minimum 2 years of experience in workforce development, career coaching, job placement, or related services.
Equivalent experience may include teaching, academic advising, recruiting, training facilitation, case management, or other roles requiring individualized coaching, employer engagement, and measurable outcome achievement.
Proficiency in Microsoft Office, Google Workspace, and CRM/case management systems and workforce development management platforms
Reliable transportation
Possess a valid California Driver’s License.
Must be computer literate.
Knowledge of MS Office required.

Nice To Haves

Experience working with diverse and underserved populations (veterans, unhoused, individuals with disabilities, or trainees).
Familiarity with ADA requirements and reasonable accommodations, and ability to support participants and employers in applying inclusive workplace practices.
Proven track record of building and maintaining professional networks that generate tangible business results,
Experience using data to inform program requirements and decision-making
Familiarity with OKR (Objectives and Key Results) or similar goal-setting frameworks
Knowledge of labor market trends, hiring incentives, and workforce development best practices.
Strong communication, presentation, and employer relationship-building skills.
Data analysis and interpretation skills to identify trends and inform strategy
Comfort with ambiguity and ability to balance competing priorities in dynamic environments
Strategic thinking with ability to connect daily activities to broader organizational mission
Continuous improvement or Growth mindset with willingness to experiment and learn from both successes and failures
Attention to detail and strong organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong interpersonal skills and ability to build trust with diverse populations, accountability, empathy, and cultural awareness.
Excellent written and oral communication skills.
Ability to collaborate across teams and community partners.

Responsibilities

Conduct comprehensive intakes, eligibility determinations, and barrier assessments within required program timelines.
Develop individualized stabilization, housing, or employment plans with participants, ensuring goals are measurable and updated monthly.
Provide trauma-informed coaching, motivational interviewing, crisis intervention, and problem-solving support.
Maintain a consistent meeting cadence with participants (weekly, bi-weekly, or per program standards).
Support participants in resolving barriers such as transportation, food insecurity, legal issues, documentation needs, behavioral health access, childcare, and technology.
Coordinate warm handoffs to internal teams (Career Navigators, Housing Navigators, Healthcare Navigators) and external partners.
Track progress toward stabilization, housing, or employment goals, adjusting interventions based on participant needs.
Perform fieldwork as required, including home visits, employer visits, drop-ins at interim housing sites, site verifications, and partner meetings.
Respond to crises promptly and develop short-term stabilization plans within 72 hours.
Conduct safety assessments as needed and follow escalation protocols for risk, mandated reporting, or critical incidents.
Deliver job readiness coaching, career planning, and employment navigation.
Provide job leads, employer introductions, and placement support.
Monitor 30/60/90-day retention and address workplace barriers.
Support participants in accessing training, credentials, or transitional work programs.
Assist participants in identifying, securing, and maintaining safe, affordable housing.
Conduct unit habitability reviews and coordinate with landlords.
Support housing retention through ongoing case monitoring.
Navigate participants through benefits, rental assistance, and subsidy programs.
Maintain 98% timely and accurate data entry (within 48 hours).
Ensure all required documents, case notes, plans, and assessments meet audit standards (CARF, VA, DOL, City/County).
Participate in file audits and correct issues promptly.
Use CRM systems (CaseWorthy, HMIS, or program-specific systems) with reliability and consistency. Intake forms
Assessments (VI-SPDAT, employment assessments, needs assessments)
IHP/IEP plans
Income verification, housing verification, habitability forms
Supportive service requests
HMIS ROI and consent forms
Participate in internal audits, CARF reviews, VA compliance checks, and contract monitoring.
Resolve data corrections and discrepancies within 5 business days.
Maintain file organization and documentation standards meeting 90% audit accuracy.
Coordinate services with internal teams (Career Navigators, Housing Navigators, Employment Specialists).
Participate in case conferencing, huddles, and interdisciplinary meetings.
Build and maintain relationships with referral partners, community organizations, and employer partners.
Represent MSSV with professionalism at outreach or partner events
Maintain accurate and timely documentation in program databases aligned with funders, CARF, and internal compliance standards.