Veterans Affairs Coordinator

James Madison University • Harrisonburg, VA

1d • $48,000 - $52,953

About The Position

The University Business Office (UBO) at James Madison University is accepting
applications for a Veterans Affairs Coordinator. The University Business Office
is responsible for processing all charges and payments on student accounts. The
office works closely with students and families, and coordinates billings,
payment plans and collections efforts for the university.

Requirements

• Demonstrated experience producing clear, professional written materials.
• Experience delivering verbal communication while working with a diverse customer base, including both technical and non-technical stakeholders.
• Practical experience using Microsoft 365 in a professional environment, with regular use of Excel and Word for data tracking, reporting, and documentation.
• Proven track record of accurately executing multiple day-to-day tasks and special projects while managing competing priorities.
• Experience collaborating as part of a team to achieve shared goals, support operational needs, and contribute to a positive and productive workplace.
• Hands-on experience navigating multiple software systems, identifying issues, and troubleshooting or escalating technical problems to resolution.
• Demonstrated ability to work independently with minimal supervision, proactively identify issues, and follow through to resolution.

Nice To Haves

• Knowledge of veterans tuition assistance programs.
• Knowledge of federal and state regulations pertaining to financial aid disbursements.

Responsibilities

• Collaborates with the Office of Financial Aid & Scholarships, Office of the Registrar, and University Business Office staff to administer military aid, including processing and posting Post 9/11 GI Bill payments as they arrive.
• Serves as a trained and qualified point of contact for Service members for military tuition assistance programs.
• Manages account logins for various federal systems to check fund availability, request funds, and coordinate the dispersal of funds to the appropriate accounts.
• Serves as point of contact to address technological concerns for families, students, and colleagues.
• Works with colleagues to determine reporting needs and create/modify reports when appropriate.
• Serves as JMU representative to the multiple vendors used by the Business Office.
• Maintains in-depth knowledge of the Student Finance Module of the Student Administration System and helps coordinate Tuition Calculation setup alongside UBO’s Systems Coordinator.
• Partners with the Systems Coordinator to conduct new system functionality/patch testing.
• Ensures the University Business Office website is accessible and that content is accurate, timely, and provides information that can be used as a resource for JMU families as well as JMU faculty/staff.
• Returns unclaimed refunds to the Virginia Department of the Treasury.

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees