Veteran Student Services Counselor II

Embry-Riddle Aeronautical University • Daytona Beach, FL

25d

About The Position

The Veteran Student Services (VSS) Counselor II will serve as the school certifying official (SCO) and Department of Veterans Affairs (VA) program manager and will provide proactive support to veteran students. Primary responsibilities include management of all VA enrollment certifications, maintaining accurate student files according to institutional and VA regulations and requirements. The position requires independent judgment and decision making and the utilization of resources in the assessment and resolution of student issues. Conducts detailed analyses of student academic and VA records. Assists with coverage of student files when needed due to extended counselor personal leave. VSS Counselors are expected to communicate with students proactively via phone, email, text, and in-person to promote student retention and maintain a high level of customer service. The VSS Counselor II serves a vital role toward the student experience and retention and will promote veteran student engagement at every opportunity. As a VSS team member, the Counselor II will also be responsible for providing support in planning and coordinating VSS events and workshops and producing communication and marketing materials in conjunction with VSS staff and leadership. Other duties may include data management and assisting with VSS social media updates. To excel in this role, the Counselor II must have excellent written and verbal communication, organization, and attention to detail. Proficiency in Microsoft Office including Word, Excel, and PowerPoint are required. The Counselor must be available to work occasionally on Saturdays and evenings as needed to support VSS team and veteran student events, orientations, and workshops on and off campus. The Veteran Student Services Counselor II position requires additional team responsibilities and serves as a positive influence for Veteran Student Services team members, the Student Support department, and the university.

Requirements

• Bachelor’s degree required (field not specified; related fields such as education, counseling, or student services preferred)
• Minimum of 1–3 years of relevant professional experience , preferably in higher education, student services, counseling, or benefits administration
• Strong knowledge of Veteran Student Services (VSS) and university policies and procedures
• High level of analytical and decision-making skills impacting VA educational benefits and student success
• Excellent organizational, attention-to-detail, and time management skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet strict deadlines
• Demonstrated proactive and innovative approaches to supporting college students and promoting retention
• High level of customer service orientation
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to manage data, documentation, and electronic student records
• Ability to exercise independent judgment with minimal supervision
• Effective collaboration with faculty, staff, and campus partners
• Willingness to work occasional evenings and weekends for events and student support
• Ability to mentor, train, and support new counselors and student employees

Responsibilities

• Management of all VA enrollment certifications
• Maintaining accurate student files according to institutional and VA regulations and requirements
• Assessment and resolution of student issues
• Conducts detailed analyses of student academic and VA records
• Communicate with students proactively via phone, email, text, and in-person to promote student retention and maintain a high level of customer service
• Promote veteran student engagement
• Planning and coordinating VSS events and workshops
• Producing communication and marketing materials in conjunction with VSS staff and leadership
• Data management
• Assisting with VSS social media updates

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level