Veteran Services Coordinator

Liberty Dogs•Reno, NV

5d•Onsite

About The Position

The Veteran Services Coordinator is Liberty Dogs’ main point of contact for all applicants, clients, and graduates. While providing quality customer service, they will assist individuals with mental health conditions, including PTSD-Post Traumatic Stress Disorder, TBI-Traumatic Brain Injuries, MST-Military Sexual Trauma, and physical disabilities. The Veteran Services Coordinator will be knowledgeable and comfortable speaking about the services provided by Liberty Dogs while educating applicants' expectations and maintaining ongoing communications with graduates.

Requirements

Bachelor's degree or equivalent work experience in a fast paced, customer focused environment such as the Veterans Administration.
3-5 years of experience in social services, public relations, Veteran Services, or admissions.
Experience with decision making, independent judgement, and problem solving.
Able to work independently, multitask, prioritize, meet deadlines, and handle high levels of stress with minimal supervision.
Strong time management, attention to details, sound judgement, self-confidence, organizational, and documenting skills.
Proven ability to work with people with disabilities, excellent interpersonal skills, and the ability to positively engage with a diverse Veteran population.
Valid Driver’s license with clean driving and clear criminal abstract.
Demonstrate professionalism, courtesy and tact during interactions with the public, clients, and staff.
Proficient with technology, including Microsoft Suite 365, Word, Excel, PowerPoint, Outlook, Salesforce and database applications.
Must support the mission of the Liberty Dogs program through a passion for animals and the ability to show empathy and compassion for Veteran clients.

Responsibilities

Manage application processes to include receipt, review, communication with applicants, and maintenance of their files.
Forwards all appropriate application materials to prospective clients within the timeline as dictated by Liberty Dogs’ standards.
Communicates procedures and answers any questions to aid and facilitate Veterans requesting a Liberty Service Dog.
Interacts and communicates with Veterans through every step of the process, including post-placement communication for the lifetime of the team to ensure a successful outcome per Liberty Dogs and industry standards.
Follows procedures and safeguards for all sensitive (PIAA/HIPAA) program information.
Assist other department members with Veteran Services database training, and is a resource for Liberty Dogs executives, training, and marketing staff.
Assist the Department Head with initiatives relating to internal programs and process improvement, and other duties as assigned by the Director of Veteran Programs
Provides information/instruction as needed so that the most current matching information is available to the Leadership Staff. Always ensuring that all information submitted is accurate and maintained confidentially.
Assists the Department Head in producing monthly activity reports by capturing data accurately.
Maintains a working understanding of the readjustment issues affecting Veterans with Post-Traumatic Stress Disorder (PTSD), Traumatic Brain Injury (TBI), and Military Sexual Trauma (MST).
Coordinates travel/transportation arrangements for Veterans attending each assigned class, prepares travel reports for internal review, and checks for omissions and inconsistencies.
Coordinates airport drivers and Veteran pick-ups and drop-offs. Maintains a working understanding of traveling with a Service Dog, airline policies, and required documentation for State and Federal laws.
Works with stakeholders to resolve guest Veteran issues, including rule violations, guest Veteran evictions, guest policy changes, guest Veteran communications, and guest Veteran check-in/check-out.
Attends and participates in educational training/seminars as required.
Other duties as assigned.