EDUCATION COORDINATOR - VETERAN SERVICES

Volunteers of America Northern Rockies•Sheridan, WY

8h•Onsite

About The Position

The Veteran Services Education Coordinator works as part of a team to design, deliver, and evaluate training for Veteran Services staff. In collaboration with the other Veteran Education Coordinator, this role ensures staff receive effective instruction that supports the delivery of high-quality case management services for Veterans. The position requires occasional travel to other Veteran Service offices to conduct training as needed.

Requirements

A bachelor’s degree or 2 years of equivalent experience
Must possess and maintain a valid driver’s license
Must either be certified as a trainer or be able to obtain and maintain valid certifications as a trainer for Mental Health First Aid, MANDT
If not certified as a trainer, certification needs to be obtained within: 6 months of hiring for: Mental Health First Aid MANDT

Nice To Haves

Bachelor’s degree in human services or related field
Two years of experience in the non–profit sector
One-two years of program management experience in the non-profit sector

Responsibilities

Identify, oversee, and develop a training curriculum for new hires in the Supportive Services for Veteran Families (SSVF) program and tailor individual training plans according to the SSVF program roles.
Maintain consistent contact with new hires during the first three weeks of employment to provide support and address concerns.
Ensure that all SSVF training is tracked, documented, and uploaded into VOA’s education and training software program (Relias).
Provide training for all Veteran Services staff in various subject areas, including MANDT, Mental Health First Aid, and First Aid/Cardiopulmonary Resuscitation (CPR).
Ensure that all conducted training is tracked, documented, and uploaded into VOANR’s learning management system
Work with SSVF Program Managers and other designated trainers to ensure their knowledge and training are in alignment with the current training curriculum
Provide additional training and support to SSVF staff as necessary, in consultation with SSVF leadership
Demonstrate effective communication skills, both oral and written, to facilitate training sessions and provide clear instructions.
Track training data and information to monitor training progress and identify any trends in training retention and comprehension.
Demonstrates a solutions-oriented and servant leadership approach in addressing training needs and supporting staff members.
Adheres to ethical practice standards and upholds the organization's values.
Consistently exhibits behaviors aligned with a posture of servant leadership and the organization's cultural values.