Veteran Services Administrator & Outreach Support Specialist (Remote)

Family Resource Home Care•Portland, OR

11d•$40,000 - $45,000•Remote

About The Position

Family Resource Home Care is seeking a detail-oriented and mission-driven Veteran’s Administrator to support our branches across WA, OR, ID, NM and CO. This role ensures timely and accurate handling of VA referrals, documentation, and communications, while supporting outreach and compliance efforts to enhance care for Veterans.

Requirements

Ideally 1-3 years’ experience in data entry, administration, marketing, home care or home health care, VA, healthcare in the senior industry
Knowledgeable of administration principles and practices, computer savvy, self-starter and disciplined in setting and maintaining communications and schedule.
Able to build relationships quickly and deliver succinct messaging during interactions.
Demonstrated competence in task management with strong multitasking.
Must be able to analyze and interpret data, gather needed information, evaluate the situation and offer suggestions.
Strong computer/technical skills and proficiency with PC based MS Office Suite, and CRM management.

Nice To Haves

At least 1 year of experience in administrative roles supporting healthcare, VA CCN, TriWest, home care, home health, senior living.
Bachelor’s degree in business, administration, marketing, communications, or related field
Strong organizational and communication skills.
Familiarity with home care documentation and VA compliance standards.
Ability to manage multiple tasks across regional branches.
2-3 professional references.
Must take joy in your daily work and have a great sense of humor!

Responsibilities

Referral & Documentation Management
Monitor multiple streams of communications.
Manage VA documentation.
Communication & Coordination
Monitor and coordinate compliance with branches.
Authorization Compliance
Ensure documentation meets VA Medical Center standards across multiple locations.
Reporting & Outreach Campaigns
Generate reports and intake data for outreach campaigns
Attend regional VA meetings and share recaps.
Support development of website tools, referral programs, and outreach materials.
Veteran Event Engagement
Coordinate events and outreach with branches.
Training & Development
Stay current on national and regional VA documentation standards.
Oversee branch outreach and training materials
Monitor CRM for accurate profile information

Benefits

Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
401(k) Plan: Secure your financial future with our retirement plan, including company matching.
Health Savings Account: Manage your healthcare costs effectively.
Employee Assistance Program: Support for personal and professional challenges.
Work Equipment: Company-provided computer and office setup.
Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that
11 Paid Holidays: Enjoy time with friends and family during the holidays.
Work From Home Flexibility: This position offers primary work from home with only occasional on-site requirements.

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