Veteran Service Support Technician
About The Position
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. BDR is seeking a Veteran Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado, M-F. This position requires US Citizenship with a Public Trust or the ability to obtain one. Join our team and kickstart your journey with a $500 sign-on bonus, available to qualified candidates who meet all requirements! (Military Veterans and HUBZone candidates are highly encouraged to apply) Role Overview: In this role, you will provide frontline customer service and order management support for Veterans and VA clinics. This role focuses on processing requests for medical and assistive devices, ensuring that Veterans and VA personnel receive timely, accurate, and respectful service.
Requirements
- Minimum of 1 year of experience in a call center environment.
- Strong orientation towards customer service.
- Experience with report writing and file administration.
- Able to obtain a VA Public Trust clearance.
- In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
Responsibilities
- Act as the primary contact for incoming inquiries from Veterans and clinics.
- Process and monitor orders for medical equipment and supplies such as hearing aids, prosthetic devices, and telehealth equipment.
- Ensure order accuracy, verify shipping information, and confirm patient eligibility.
- Guide the clinician through the remote order entry system.
- Conducting model changes.
- Device registration.
- Making serial number changes.
- Telehealth service entry procedures.
- Ensuring agents understand and comply with all call center objectives, performance standards and policies.
- Request appropriate warehouse supplies.
- Experience with timecard administration and scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
