Tribal Veteran Service Specialist

KETCHIKAN INDIAN CORPORATION-posted 3 days ago
$26 - $38/Yr
Full-time • Entry Level
Onsite • Ketchikan, AK
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The Tribal Veterans Service Specialist (“Specialist”) provides outreach, advocacy, and assistance to veterans, their spouses and dependents, helping them access and navigate veterans’ benefits under federal or state laws or other regulations. The Specialist provides technical assistance and advocacy for clients through the formal benefit claims and appeal processes. Acts as a liaison with various agencies, prepares and monitors benefit claims. Works in conjunction with other staff, departments and agencies to foster effective working relationships.

  • Identify Tribal Member veterans and their dependents in collaboration with Enrollment and other internal and external sources, particularly those facing barriers to accessing benefits.
  • Interview and advise veterans and their dependents (eligible clients) on entitled rights and eligibility requirements for Military Veteran benefits.
  • Maintain thorough knowledge of relevant legislation and benefits; determines client eligibility.
  • Assist Veterans with probate for Veteran’s allotments.
  • Work with other KIC departments to ensure wrap around services are identified and offered to Veterans, such as navigating resources to assist Veterans who are homeless and coordinating VA travel in partnership with PRC Travel Coordinator; collaborate effectively with PRC, Clinic Administration, Social Services, Directors, and other staff and departments.
  • Help veterans and their dependents prepare, submit, and monitor claims for compensation, pension, healthcare, burial, and other benefits.
  • Provide limited ongoing education and information about available veterans’ benefits and resources to relevant Tribal Members and KIC staff; develop and maintain a program for training and development of Tribal Veteran Representatives.
  • Work with tribal, state, and federal agencies, including the Department of Veterans Affairs (VA), to ensure veterans receive the services they need; facilitate updates of the MOA between KIC and the Veteran’s Administration as needed.
  • Assist with the preparation and submission of documentation for benefit claims and appeals in collaboration with Revenue Cycle Department; investigates denied benefit claims, developing evidence to support client cases in formal appeal processes; presents case and evidence before hearing officers as needed.
  • Maintain accurate records and documentation related to veterans’ cases and benefit claims.
  • Participate in outreach activities, stand-downs, annual community events, workshops and educational sessions to connect with veterans and their families.
  • Organize at least one stand-down event per year.
  • Participate in KIC veterans committee(s) and meetings, and support the work of tribal initiatives related to veterans.
  • Provide administrative support, assist with preparing KIC veteran’s committee packets and ensure veterans initiatives and projects remain on track to meet goals and deadlines.
  • Develop and coordinate Veteran’s Wall program, policies and procedures.
  • Proactively identify and grow revenue streams for KIC and the Tribal Health Clinic related to veterans (e.g. Housing Choice Voucher Program, Civilian Health and Medical Program); collaborate with Revenue Cycle and leadership on program budgeting, billing and revenue reporting.
  • Develop and implement programs to address specific needs of tribal veterans as needed and as directed by the Supervisor, Tribal Administrator and/or Tribal Council
  • Regularly attend the Veteran’s Committee and work closely with Tribal Council to implement veteran related initiatives.
  • Prepare presentations, reports, policies, agendas and other materials concerning program operations as requested.
  • Other related duties as assigned.
  • High School Diploma or equivalent.
  • One year of professional experience in navigating veteran claims, benefits and programs.
  • A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
  • USDVA accreditation, or the ability to obtain with the first year of employment
  • Proof of valid driver's license with acceptable driving record.
  • Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
  • Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
  • Skills in operating personal computers using a variety of computer software.
  • Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
  • Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
  • Ability to learn and apply program/agency operating policies and procedures.
  • Ability to manage multiple priorities and tasks concurrently and meet deadlines.
  • Ability to work independently as well as with teams.
  • Knowledge of Title 38 of US Code, VA regulations, and veterans’ benefit laws.
  • Familiarity with military structure, terminology, discharge documentation, and how to interpret service records.
  • Knowledge of trauma-informed care principles, mental health resources, and wrap-around service models.
  • Ability to advocate effectively with government agencies and appeal denied claims with persuasive evidence.
  • Ability to design, evaluate, and improve services based on feedback, metrics, or changing regulations.
  • Ability to present information effectively to different audiences.
  • Skills in technical and formal writing and correspondence.
  • Ability to remain calm and provide guidance to clients in emotional distress or crisis situations.
  • Associate degree in relevant field.
  • Three (3) years of relevant experience.
  • Current USDVA accreditation.
  • Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.
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