Veteran's Service Officer

Hamilton County, Ohio•Cincinnati, OH

14d•$60,000

About The Position

Under the direction of the Executive Director and supervision of the Claims Manager, the Veterans Service Officer advises and assists active military personnel, veterans, spouses, surviving spouses, children, parents, and dependents of veterans on presenting claims as well as obtaining rights and benefits available under federal, state and county laws.

Requirements

Shall be a veteran pursuant to Ohio Revised Code (O.R.C.) Section 5901
possession of an honorable discharge (DD214) from the U.S. Armed Forces, that reflects at least 90 days active duty outside of training.
High school diploma or equivalent
two years’ experience working with the public
or equivalent combination of education and/or professional experience.
Possess a valid driver’s license.
Remain insurable under the county’s vehicle insurance policy.
Maintain necessary certification as a Veterans Service Officer
Complete and pass a BCI/FBI background check.
Knowledge of government process; veterans service commissions laws and/or regulations; agency goals and objectives; departmental policies and procedures; public relations; office practices and procedures; records management; office management; public administration; and case management
Ability to interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; interpret results, draw conclusions, and take recommended action; develop and maintain effective work relationships, including individuals, departments, and/or agencies; travel to and gain access to work site.

Responsibilities

Advises and assists persons in the Armed Forces of the United States, veterans’ spouses, surviving spouses, children, parents, and dependents of the veteran in presenting claims or obtaining rights or benefits under any law of the United States or of this state, including but not limited to service-connected compensation, non-service disability pension, survivors’ pension, documents and award requests, discharge upgrades, health benefits, and educational benefits
Determines appropriate benefits for clients
obtains documents necessary to substantiate claims (e.g. medical evidence, service history, employment verification and history, witness statement, birth certificate, death certificates, marriage license, divorce documentation, custody document).
Maintains files of all documentation provided to establish and support claims for benefits
develops professional relationships with clients
works in conjunction with local, county, state, and federal agencies to advocate for clients.
Refers clients to the HCVSC Emergency Financial Assistance program.
Ensures that applications for aid regarding the burial of eligible indigent clients are complete
Assists with applications for grave markers and burial flags
Participates in civic functions as well as outreach events to inform the public of services rendered for veterans and dependents.
May perform home visits when necessary to verify the information provided by the veteran and assist in the benefit application process.
Reports known and suspected cases of fraud and/or misrepresentation to the appropriate persons and agencies.
Attends continuing education classes
maintains awareness of all laws, policies, and procedures affecting veterans and their dependents
attends seminars and schooling that may require out-of-town travel.
Must be able to obtain and maintain accreditations through the Ohio Department of Veterans Services and other national accredited organizations
Performs other job-related duties as required.