Service Officer

Bank of Hope•Los Angeles, CA

17h•$24 - $31

About The Position

Branch Operations Support: Handle daily operational functions accurately and efficiently, including all other routine transactions. Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols. Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency. Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks. Assist with the preparation and coordination of audits, following through on any corrective actions. Customer Service & Problem Resolution: Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients. Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship. Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times. Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions. Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch’s overall sales goals. Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base. Team Support & Leadership: Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks. Provide guidance to the team on operational issues and ensure consistent application of best practices. Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Requirements

High School Diploma
At least 3 years of experience working in branch operations
Written English: Advanced
Verbal English: Fluent
Ability to manage multiple tasks, projects and deadlines simultaneously
Excellent verbal and written communication skills
Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment

Nice To Haves

Korean preferred

Responsibilities

Handle daily operational functions accurately and efficiently
Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols
Assist with teller duties at least 25% of their time including peak hours or staff shortages
Adhere to and enforce fraud detection and prevention protocols
Assist with the preparation and coordination of audits
Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients
Engage proactively with customers to understand their needs, offering personalized banking solutions
Act as a role model for front-line staff
Act as an escalation point for more complex customer issues
Identify opportunities for cross-selling and upselling bank products and services
Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts
Help mentor tellers and other front-line staff
Provide guidance to the team on operational issues
Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks