Veteran Program Manager

Archdiocese of St. Louis•St. Louis, MO

About The Position

Catholic Charities of the Archdiocese of St. Louis, service line St. Patrick Center, is hiring a Program Manager for our Housing, Employment, and Recovery Opportunities (HERO) program. The HERO Program Manager will oversee the program’s objectives while providing leadership and support to the HERO Intensive Case Management (ICM) staff. The ideal candidate will have a passion for serving veterans, managing program operations, and ensuring high-quality care for clients. We are looking for a dedicated professional to assist our veterans in accessing essential support services. As the Program Manager, you will play a crucial role in implementing initiatives aimed at helping veterans on their journey to recovery, employment, and independence. You will be responsible for program management, team development, and community engagement, ensuring that our mission is fulfilled through high standards of care and service delivery. This position works Monday through Friday from 8:00 AM to 4:30 PM.

Requirements

Requires Bachelor’s degree in related area
Experience in program management and staff supervision
Experience Working with Veteran Population preferred
Experience working with mental illness and substance abuse
Experience with wrap-around services
Experience working with homeless veterans
Experience in conducting home visits
Knowledge and understanding of area/community resources to provide appropriate referrals
Knowledge of federal, state and agency policies of HIPAA
Requires driver’s license (MO residents require Class E)
Requires valid and current auto insurance
Requires reliable vehicle
Proficient in Excel and other data keeping methods
Excellent leadership skills and communication skills
Counseling and crisis intervention expertise
Self-motivation
Respect for clients and staff
Sensitive to cultural diversity
Ability to work in a team atmosphere
Excellent computer skills

Nice To Haves

Master’s in social work, project management or counseling preferred

Responsibilities

Monitor Project HERO to ensure success of program contract goals
Supervise and train case management staff providing feedback related to performance, professional growth, opportunities for improvement including annual performance evaluations
Coordinate purchase of supportive services (clothing, shoes, uniforms, tools, IDs, rent requests, haircuts, stipends, etc.) by verifying CTS documentation requirements are met, approving check requests according to accounting requirements and processing rent requests following established procedures
Compile required monthly, quarterly, and annual reports
Compile statistics for monthly program reports
Outreach veterans by networking with other Veteran service providers
Inform employers and community groups about the services provided at St. Patrick Center (SPC)
Assist Employment Director with day-to-day operations in the department to ensure good customer service is provided
Conduct comprehensive, ongoing assessments of program clients’ mental illness, physical health, housing status and other relevant needs, where appropriate
Provide direct clinical services to clients on an individual and group basis in the office and in community settings, making appropriate changes in treatment plans to ensure the client’s ability to cope with internal and external stressors
Refer clients to appropriate community agencies, assisting clients when needed
Act as liaison and consult with community agencies and program clients to maintain coordination in the treatment process
Collaborate with case mgmt. team during daily and weekly staff meetings
Facilitate treatment planning groups, participating in setting treatment goals and plans with clients with an emphasis on facilitating personal growth and development towards recovery and wellness
Provide on-call crisis intervention in coordination with other staff members, covering nighttime hours and weekends
Monitor 30-, 60- and 90-day follow-ups on all program placement and document progress
Complete daily and monthly departmental paperwork
Maintain SPC client tracking system and client files, documenting client progress to maintain a permanent record of client activity
Research additional benefits available to enhance services
Responsible for completion of departmental goals of case management as outlined
Assist with coordination of agency-wide or seasonal projects such as School Supply Distribution, Thanksgiving Distribution, Christmas Distributions
Responsible for agency policy regarding work hours, building security and all written personnel standards
Ensure the care model by interacting with all other SPC programs
Other duties as assigned
Recruits, interviews, hires, and trains HERO Program staff (5 Case Managers, Intake and Retention Specialist, Mental Health Case Manager, and Resident Peer Support Specialist).
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with agency policy.