Veteran Case Manager

The Road Home • South Salt Lake, UT

84d • $18

About The Position

The Veterans Case Manager delivers housing and stability services to Veteran households in Salt Lake County through the Supportive Services for Veteran Families (SSVF) program. This role engages Veterans experiencing homelessness, whether in shelters, transitional housing, unsafe environments and places not meant for human habitation, or facing eviction, to assess eligibility for housing assistance and benefits, with the ultimate goal of helping them secure stable housing. Case Managers provide ongoing support to housed Veterans, addressing barriers and connecting them to community resources that promote long-term stability and self-sufficiency. The position requires frequent 1:1 client meetings in community and home settings, alongside time-sensitive coordination of outreach and case management services. Success in this fast-paced role demands strong organizational skills and the ability to balance multiple priorities effectively.

Requirements

• Lived, work or volunteer experience required OR a degree in a related field.
• Experience working with diverse and vulnerable populations required.
• Knowledge of homeless populations and housing opportunities preferred.
• Knowledge and experience working with individuals with mental illness and substance use disorders preferred.
• Must have or be willing to obtain a Case Management certification.

Responsibilities

• Outreach duties include creating tailored housing plans to fit the specific barriers of a Veteran and their household with consideration for their individualized needs and goals.
• Ability to independently manage a caseload including tracking and meeting ongoing eligibility requirements, prioritizing tasks and daily schedule, and using a progressively engaged approach to balance administrative and client facing duties.
• Provide direct case management services to clients, including crisis intervention, creative problem solving, basic needs services, obtaining vital documents, agency and community resource utilization, and connecting to housing programs/resources.
• Attend weekly staff meetings and other meetings as assigned.
• Maintain records, case management notes, incident reports and statistical data as required, and participate in research and/or special projects as needed.
• Assist with and promote community education, response, and problem solving around homelessness issues.
• Drive an agency vehicle to various locations and maintain cleanliness of agency vehicle. Keep agency vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees