Veteran Case Manager

YWCA of Greater Harrisburg • Harrisburg, PA

17h • $20 - $20

About The Position

The YWCA Greater Harrisburg is seeking a passionate and dedicated full-time Case Manager / Support Specialist to join our Supportive Services for Veteran Families (SSVF) team. In this rewarding role, you'll provide time-limited, housing-focused support to very low-income Veterans and their families who are homeless or at risk of homelessness. Your work will help Veterans across Dauphin, Cumberland, Lebanon, Perry, and York counties secure and maintain safe, permanent housing. If you're driven to serve those who served our country and want to make a real difference in your community, we’d love to hear from you. Position Details: Hours: 37.5 hour work week; Monday-Friday 8am-4pm; with a rotational on-call schedule. Salary: $20/hr. Key Responsibilities: Conduct outreach to very low-income and homeless Veterans in shelters, unsheltered locations, and community spaces. Screen applicants for SSVF eligibility and assess needs to prioritize supportive services. Provide case management using Housing First, Motivational Interviewing, and Critical Time Intervention models. Develop individualized housing stability plans and assist with housing search, placement, or prevention of housing loss. Inspect housing units for safety and habitability; mediate landlord-tenant concerns to support housing retention. Maintain partnerships with landlords to ensure ongoing access to safe, affordable housing. Deliver and coordinate temporary financial assistance (rent, utilities, deposits) within SSVF guidelines. Collaborate with Lebanon VAMC, Veteran Service Organizations, and Continuums of Care (PA501, PA507, PA512) to maximize access to VA and mainstream benefits. Participate in weekly case management sessions and function as part of a multidisciplinary Veterans Services team.

Requirements

• Bachelor's degree in human services or related field with prior related work experience is preferred. An equivalent combination of education and experience will also be considered.
• In-depth knowledge and understanding in social services, veteran benefits, and other supportive services.
• Valid driver's license, clean driving history, and reliable personal vehicle.
• Proof of insurability may also be required.
• Current FBI, criminal, and child abuse clearance or the ability and willingness to obtain.

Responsibilities

• Conduct outreach to very low-income and homeless Veterans in shelters, unsheltered locations, and community spaces.
• Screen applicants for SSVF eligibility and assess needs to prioritize supportive services.
• Provide case management using Housing First, Motivational Interviewing, and Critical Time Intervention models.
• Develop individualized housing stability plans and assist with housing search, placement, or prevention of housing loss.
• Inspect housing units for safety and habitability; mediate landlord-tenant concerns to support housing retention.
• Maintain partnerships with landlords to ensure ongoing access to safe, affordable housing.
• Deliver and coordinate temporary financial assistance (rent, utilities, deposits) within SSVF guidelines.
• Collaborate with Lebanon VAMC, Veteran Service Organizations, and Continuums of Care (PA501, PA507, PA512) to maximize access to VA and mainstream benefits.
• Participate in weekly case management sessions and function as part of a multidisciplinary Veterans Services team.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level