Vertical Carrier Account Manager

optimum•Plano, TX

43d

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are seeking a highly motivated and customer-oriented professional to join our team as an Account Manager. In this role, you will be responsible for optimizing customer satisfaction, minimizing churn rates, and elevating Net Promoter Scores (NPS) through relationship building strategies and providing exceptional customer experiences. If you are committed to fostering customer delight and ensuring long-term satisfaction, we encourage you to apply.

Requirements

A minimum of 5 years' experience in Telecommunications, preferred Sales, Marketing or Business Development
Bachelors degree preferred
Demonstrated ability to have met and exceeded revenue goals.
Ability to develop relationships with clients.
Strong problem solving and decision-making skills and the ability to interpret and utilize research to develop and support solution-based programs for customers.
Ability to research, prepare and deliver client proposals and presentations for Account Executives when required
Excellent communication skills, both written and verbal.
Experienced computer skills to include the full MS office suite
Strong knowledge of Salesforce.com
Experience in Carrier Sales and/or Support preferred

Responsibilities

Responsible for prospecting, selling, developing, and expanding the client base
Drives new and incremental revenue ideas with Account Executives
Monitors and evaluates competitive offers and activity
Integrates knowledge of business and functional priorities
Acts as a key contributor in a complex and crucial environment
Lead cross functional projects and shares expertise
Performs both transactional account management as well as organic new business development
Applies data and business casing to identify audiences grow opportunities
Connects key decision makers at the key agency and client level
Maintains up-to-date customer and prospect records as instructed and participates in development of sales forecasts
Provides feedback and suggestions to management regarding new product additions and existing product definition
Completes required documentation and reporting for the proper processing of contracts, RFP's and business growth opportunities
Prospects, sells and drives growth
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services