Verifications Specialist

DebtBlue • Richardson, TX

1d • Onsite

About The Position

We are seeking a highly organized and detail-oriented Verification Specialist who can work independently and as part of a team. The ideal candidate is dependable, courteous, and committed to delivering an excellent customer experience. You will support client enrollments, ensure documentation accuracy, and uphold compliance standards across the department.

Requirements

• High school diploma or GED (required).
• 3+ years of experience in customer service, collections, or negotiation.
• Strong verbal and written communication skills.
• High initiative and ability to meet/exceed monthly goals.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong attention to detail and ability to follow policies and guidelines.
• Strong math skills.
• Proficiency with Microsoft Office, SharePoint, and customer service software/databases.
• Excellent oral and written communication abilities.
• Strong interpersonal and negotiation skills.
• Proven success in a fast‑paced environment.
• Ability to stand and walk for extended periods.
• Ability to lift up to 10 pounds.
• Ability to concentrate, handle deadlines, use sound judgment, and manage multiple priorities.

Nice To Haves

• Bilingual (Spanish) is a plus.

Responsibilities

• Manage all steps of enrolling clients into the DebtBlue Program.
• Send documentation to clients and assist them through the signing process.
• Address any client questions and resolve document‑related issues.
• Follow Compliance Guideline Policy to ensure accounts meet enrollment requirements.
• Maintain client confidentiality and comply with federal and state regulations.
• Meet departmental standards and contribute to operational objectives.
• Perform additional duties as needed to support department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED