Venue Tech Specialist - Kia Forum
About The Position
As leader in the hospitality industry, Levy is seeking a Venue Technology Specialist to join our team supporting Kia Forum in Inglewood CA. This role will focus primarily on supporting the Point-of-Sale system but may stem to other technology systems as needed. This is an hourly, event-based role, with occasional non-event day support. Ensuring all systems are working properly and efficiently is critical to the success of our overall operations. We are looking for someone who has great attention to detail, knowledge and understanding of the role technology plays in our industry; who is obsessed with solving problems and thrives in a fast-paced environment; who is confident and comfortable speaking with leadership and who desires to learn quickly and grow their career. This position will report to the Regional Technology Manager.
Requirements
- Proven experience configuring, maintaining and supporting technology systems.
- Working knowledge of networking including firewalls, switching, and wireless technology
- Effective problem solver with strong attention to detail.
- High-energy, self-motivated, action oriented, positive and humble attitude, flexible, hard-working, high level of integrity.
- Ability to work long shifts
- Ability to work nights, weekends, and holidays
Nice To Haves
- Hospitality industry experience
- Experience with Point-of-Sale systems is a plus.
Responsibilities
- Develop hands-on, in-depth knowledge of products to maintain full operational status
- Ensure point of sale and other supporting systems are ready for each event
- Prioritize and respond to event day support calls
- Troubleshoot device connectivity and other issues
- Install, move or replace hardware as needed
- Assist in the implementation of system installations, upgrades, and maintenance
- Communicate issues and resolution progress to relevant location parties as needed
- Prioritize issues and escalate to Regional Management as necessary
- Document all technical issues with troubleshooting steps and status or resolution
- Provide an event recap after each event including issues and status
- Maintain inventory counts and status of all POS related technology systems
- Other tasks as assigned
Benefits
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
