Venue Supervisor
About The Position
Ready to Lead the Adventure? Join Escapology as a Part-Time Venue Supervisor! Are you a natural leader who thrives in fast-paced, guest-focused environments? Do you love creating unforgettable experiences while supporting and motivating a team? If so, Escapology is looking for a part-time Venue Supervisor to help lead the action and keep every mission running smoothly. As a Venue Supervisor, you’ll oversee daily venue operations, support Game Masters and Hosts, assist guests, and ensure every escape room experience is fun, smooth, and memorable. You’ll be the go-to leader on shift—balancing guest experience, team performance, and operational excellence. 💰 Hourly Pay + Quarterly Bonus Potential— The better the experience you deliver, the more you can earn!
Requirements
- Strong communication skills and a genuine love for interacting with people
- Reliable transportation to and from work
- Proactive, independent, and team-oriented leader
- Employment contingent upon successful Background Check and/or CORI Screening
- Minimum age of 18 years old
- Ability to stand for extended periods (6–8 hours) and move between rooms quickly
- TiPS Certification (training provided if not currently certified)
- Availability to work evenings, weekends, and holidays
- Previous experience in a supervisory role.
Responsibilities
- Greet and check in guests, guide them through pre-game, in-game, and post-game experiences
- Use Escapology’s M3 software to provide hints and clues during gameplay
- Foster an upbeat, fast-paced, and fun atmosphere for guests and coworkers
- Upsell games, replay sales, beverages, and merchandise
- Coach team members to encourage guest and event reviews (goal: 100+ reviews/month)
- Open and close the venue following established procedures
- Prepare and serve alcoholic beverages responsibly
- Stay current on training, game updates, and room changes
- Coordinate with the Sales Event Coordinator or Area Manager on upcoming events
- Track event payments and assist with catering coordination
- Participate in marketing events and manage promotional tables
- Respond to guest questions and booking inquiries via email
- Manage reservations and customer communications
- Identify and report potential business opportunities to the Area Manager
- Forward guest complaints with full details
- Manage donation requests, records, and pickup scheduling
- Manage inventory of drinks, merchandise, giveaways, donation items, and cleaning supplies
- Notify management when stock is low
- Monitor repair needs, troubleshoot issues, and escalate advanced repairs
- Ensure all rooms, puzzles, and equipment are fully functional and visually maintained
- Maintain safety and cleanliness standards using daily/weekly/monthly schedules
Benefits
- Fun, high-energy environment where every shift feels like an adventure
- Opportunities to learn, grow, and develop leadership skills
- Team-oriented culture built around communication and creativity
- Amazing employee perks including discounts at Escapology.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
