Venue Services Manager

University of Pennsylvania•Philadelphia, PA

4d•$24 - $31•Onsite

About The Position

The Venue Services Manager is responsible for the successful coordination and implementation of events in university partner venues, primarily Irvine Auditorium. This position works with the University Life Space & Events team and their clients to understand program-related and stakeholder goals, and to implement the events in concert with University Life staff, Penn Live Arts operations staff, external vendors, and other university staff through the lens of budget sustainability and operational efficiency. The primary focus of this role is to provide onsite hands-on frontline production management and operations coordination for all programming within Irvine Auditorium or other assigned events and venues.

Requirements

Bachelor's degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
Excellent communication skills, both oral and written.
Outstanding problem-solving skills, with a documented history of implementing new techniques and systems to improve accuracy and workflow.
A high level of proficiency in Microsoft O365 is required
Excellent attention to detail and organizational and prioritization skills; ability to manage multiple priorities and meet tight deadlines.
Excellent customer service skills.
This position must be willing to work evenings and weekends in support of the event schedule.
A formal background check is required.

Nice To Haves

A degree preferably in technical theatre or stage management, plus 3-5 years of related experience or equivalent combination of education and experience preferred.
Management experience in technical production, events management, and personnel management, plus expertise and experience in some – and familiarity in all – of the following technical areas: power and lighting, audio (digital and analog), electronics and theatrical computer systems, digital video production and livestreaming, video and projections, rigging, theatre safety, and building maintenance.
it is preferred if the candidate is proficient in Vectorworks, and Qlab.
Knowledge of and/or ability to learn and master new software such as Momentus and Smartsheet.

Responsibilities

Work with university partners & stakeholders to identify schedule, staffing, & technical needs based on event requirements.
Communicate & coordinate staffing through appropriate channels as event type and venue warrant.
Communicate & coordinate AV & technical needs through appropriate channels as event type and venue warrant.
Coordinate facility access & venue schedule with clients, staff, & vendors.
Work with appropriate vendors to coordinate & secure rental equipment & stage resources outside of venue inventory.
Manage event schedules, staffing, resources, and billing in event management database, currently Momentus.
Serve as liaison between University Life Space & Events and Penn Live Arts.
Cultivate & maintain a positive working relationship with all staff, being mindful of union agreements & jurisdictions.
Other duties and responsibilities as assigned.

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.