Venue & Patron Services Coordinator (Guest Services Sales Professional I)

CSU Careers • Chico, CA

2d • $41,976 - $61,152

About The Position

This position works under direct supervision of the Director of Business and Patron Service Operations and supports the Venue and Patron Services Specialist (VPSS) position in their work with University Box Office (UBO) “clients” across campus specifically those requiring Patron Services support. Current clients include Chico Performances, School of the Arts, Athletics, North State Symphony, and Office of Commencement with additional campus sponsored events on occasion. This position is the primary point of contact and liaison between UPE and Athletics and oversees on-site front of house coordination for all Athletics events requiring UBO and Patron Services support. This position is required to work some nights, weekends, and holidays.

Requirements

• Equivalent to a bachelor’s degree in a related field.
• Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Nice To Haves

• Experience in event management or venue operations in a university, performing arts, or athletics setting.
• Proficiency with ticket selling platforms.
• Strong customer service and conflict-resolution skills in fast-paced, public-facing environments.
• Working knowledge of accessibility standards and best practices for accommodating patrons with diverse needs.
• Experience troubleshooting basic IT or technical issues related to ticketing systems, credit card terminals, wi-fi connectivity, or box office equipment.

Responsibilities

• oversees on-site front of house coordination for all Athletics events requiring UBO and Patron Services support
• primary point of contact and liaison between UPE and Athletics

Benefits

• This position qualifies for benefits including tuition fee waiver (if eligible).
• CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees