Venue Manager - Peak New York

Tao Group Hospitality•New York, NY

11h

About The Position

The Venue Manager is responsible for overseeing the daily operations and overall management of the venue, ensuring a seamless experience from setup to guest departure. This role requires a strong operational background, exceptional leadership, and a deep commitment to hospitality. The Venue Manager ensures that all aspects of the venue including staffing, service, facility maintenance, and guest experience are executed to the highest standard. Working closely with internal teams and clients, the Venue Manager upholds the company’s reputation for excellence and ensures each event and operation runs efficiently, safely, and in alignment with brand expectations.

Requirements

Minimum 5 years of experience in venue, hospitality, or operations management.
Proven leadership and team management skills in a fast-paced environment.
Exceptional interpersonal and communication skills.
Strong financial acumen with experience managing labor, purchasing, and vendor relationships.
Demonstrated ability to create, maintain, and implement SOPs.
Flexible schedule based on operational and event needs including nights, weekends, and holidays.
Working knowledge of facility systems, safety protocols, and compliance standards.
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Manage the daily operational needs of the venue in accordance with company policies and facilities standards.
Oversee the setup, service, and breakdown of events, ensuring all client and venue needs are met.
Maintain ongoing communication with internal teams including Events, Edge, Avenue and Peak Restaurant FOH to ensure smooth coordination and execution.
Support Mastercard Tentpoles and other Peak events including Nightlife, Edge, Quin, and related activations.
Collaborate with the Venue Management Team to maintain the facility, proactively identifying and resolving operational or maintenance issues.
Ensure all venue spaces remain organized, clean, and visually presentable at all times.
Command a thorough understanding of DOH and DOB guidelines as they pertain to venue operations.
Manage guest arrival and departure flow to ensure a safe and welcoming experience.
Supervise and support the Operations Associates and on-site staff throughout setup, service, and breakdown.
Lead, train, and motivate team members to uphold the company’s standards of service and professionalism.
Execute and refine SOPs in collaboration with leadership.
Foster collaboration across departments and maintain clear communication channels.
Report operational updates, challenges, and areas for improvement to the AGM of Event Operations.
Serve as a hands-on leader and team player, stepping in to assist wherever needed.
Ensure the venue’s physical space, furniture, and equipment are properly maintained and operational.
Coordinate with vendors, contractors, and facility teams for maintenance, repairs, and upgrades.
Monitor inventory and oversee purchasing for venue supplies, rentals and operational needs.
Implement systems to track and improve facility performance and resource management.
Ensure all guests receive exceptional service and hospitality from arrival to departure.
Work closely with the Events Team to ensure each event’s unique requirements are fully executed.
Partner with the Peak FOH team to manage guest flow and maintain a seamless transition between spaces.
Anticipate and resolve service or operational challenges promptly and professionally.
Monitor venue budgets and provide regular reporting on labor costs, purchasing, and vendor expenditures.
Track expenses and monitor financial performance to ensure cost-effective operations.
Maintain accurate operational reports, staff schedules, and event documentation.
Identify and implement process improvements to enhance efficiency and profitability.
Maintain knowledge of emergency procedures, fire safety protocols, and crowd management best practices.
Proficiency with venue management software, POS systems, and scheduling platforms.