Venue Leader

Immersive Group Gaming Inc•Houston, TX

43d

About The Position

As Venue Leader, you are an influential leader and strategic business partner that tells our story, delivers service, creates culture, maximizes profits, and supports operations and guest satisfaction. The GM is responsible for the performance of their venue. General Manager is expected to take ownership of venue performance, measured by profitable growth, customer experience, staff retention, and company standards. A successful Venue Leader will partner with the Support office and VP of Operations to develop strategic business objectives and goals that optimize the business’s performance and profitability. The GM is an ambassador for the company, who should lead by example and set the highest standards for themselves and their team while building a dynamic and exciting working environment.

Requirements

2+ years General Management experience of a branded retail, hospitality or leisure unit
Background experience of working in F&B or sales based business (preferred, not required)
Proven track record of delivering profitable growth, alongside customer satisfaction
Experience of working with technology, both customer-facing and for business operations
Experience of managing Health & Safety, and liaising with Landlords and Local Authorities as required
Experience of driving demand through local marketing activities, both offline and online
Ability to supervise, train and motivate all levels of employees
Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning
Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.

Responsibilities

Responsible for assessing the business on a weekly/daily basis
managing a team of 4+ TMs, driving their performance and succession
Adhere to company policies for site safety and creating an overall safe, clean, and inviting space for team members and guests, and following local, government, and regional compliance and abiding by legal standards
Collaborative partner to all leading Support Office business functions for guidance, optimizing brand improvement, and day to day operational support.
Focus on building and leading a team that efficiently drives sales and staff/guest retention
Guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience
Oversee complete wage control and management
Maintain brand guidelines, and build and reaffirm company values with the team and members.
Compliance with all permits and regulations
Drive and lead local marketing and outbound sales efforts
Optimistic, enthusiastic, and “can do” attitude
Strong sense of ownership, but understands when to escalate issues
Precise, organized, and attentive to detail
Thrives in a fast and changing environment
Calm under pressure. Able to troubleshoot and solve problems quickly
Commitment to efficiency and excellence - do things fast and right
Promote and maintain a positive and professional environment
Meet and exceed yearly budgeted venue sales
Meet and Exceed IGB KPIs
Ensure monthly PES and review score goals are met
Effective wage control in department as per budgeted expectations
Ensure key events are held and executed successfully, such as Spring Break, Holidays, etc, and during key happenings for the city and community
Ensure successful o expansion within the community, city and within various industries
Works closely with every aspect of the business to identify and drive process improvement opportunities and operational excellence
Meet and exceed yearly budgeted venue sales
Ensure monthly PES and review scores and goals are met
Effective wage control as per budgeted expectations
Control of overheads and variable monthly spends as per budgeted expectations