Venue Director I - Audio Visual, Event Technology

Pinnacle Live•San Francisco, CA

37d•$74,400 - $90,000

About The Position

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Requirements

High School Graduate or equivalent
Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Planning ability; able to prioritize
Strong Technical aptitude
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong team player orientation
Strong attention to detail
Professional appearance

Responsibilities

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
Maintain inventory integrity ensuring quality, functionality, organization and availability
Attend hotel meetings as necessary
Maintain a working knowledge of industry trends, tools and innovations
Develop and maintain strong relationships with venue partners
Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
Ensure timely payment of all payables
Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
Ensure timely payment of all payables and completion of all reporting
Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate
Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
Provide technical support for events as necessary
Delegate tasks effectively as required
Comply with all safety protocols and standard operating procedures
Other duties as assigned.