Venue Intern - Part Time - Audio Visual, Event Technology

Pinnacle Live•Tempe, AZ

5d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. The Pinnacle Live Venue Intern will report to the Venue Director and work weekly with the Learning and Development Program Manager. The intern will participate in all aspects of the event services life cycle, including live events operations, technical services, customer experiences, hotel relations, and sales experiences. This is an on-site regular part-time temporary position with flexible hours between 22-24 hours worked per week. The Venue Intern will be available, as needed, prior to event kick-off and during the event wrap-up to assist in ensuring equipment and room set up are functioning as expected and to assist in troubleshooting any necessary issues.

Requirements

High school graduate or equivalent
Degree-seeking student currently enrolled at a college or university or comparable program
A desire to learn about all aspects of the audio-visual industry
Technologically savvy and a fast learner
Critical thinking with creative abilities and solutions
Strong technical aptitude
Good working knowledge of computer hardware and software
Planning ability; able to plan prioritize
Strong interpersonal skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Strong team player orientation
Commitment to best-in-class customer service for internal and external stakeholders
Professional appearance

Responsibilities

Participate in all learning and development activities related to the Intern program.
Assist event operations team by checking meeting rooms prior to events to ensure all equipment and networking information is set as needed.
Assist in greeting clients before event begin time and ensuring client satisfaction with all Pinnacle Live equipment and networking needs.
Assisting operations and sales teams with maintaining accurate client event information within The Company’s business systems.
Assisting the sales team in their day-to-day activities.
Assisting with basic troubleshooting of networking and technical AV equipment, and engaging technical staff, when necessary.
Maintaining regular communication with operations teams, technical teams, and sales teams, as needed.
Assisting technical staff with the set and striking of AV equipment.
Ensuring any lost, stolen, or damaged equipment is immediately reported to management.
Assisting in making sure all Company-occupied areas are clean, organized, and up to company standards.
Comply with all company policies and procedures.
Other duties as assigned.