Venue Box Office Seller - White River Amp.

Live Nation Entertainment•Auburn, WA

3d•$21 - $21•Onsite

About The Position

Sell and distribute event admission tickets per established guidelines, provide guests with ticket pricing and event seating information, including additional amenities that the venue has to offer, such as VIP Club access. You will work directly with the Box Office Manager to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.

Requirements

High School Diploma or equivalent
Customer Service experience preferred
Excellent verbal, written and interpersonal communication skills
Familiar with iPhone, Android and iPad technology
Ability to work weekdays, weekends and late evenings
Point of sales experience a plus
Must attend employee orientation and complete required online training modules.
Working environment is fast paced, often loud and stressful.
Position may require extended periods of sitting, standing and walking in all weather conditions.

Nice To Haves

Customer Service experience preferred
Point of sales experience a plus

Responsibilities

Greet all guests and assist in answering any questions they may have about the venue.
Use proprietary computer system to sell paper or mobile event tickets and various upsells offered at each event, including VIP Seating and Club access.
Complete all debit and credit card sales accurately, according to Live Nation audit procedures, providing credit card receipts, if applicable.
Examine guests’ valid identification and correctly distribute “Will Call” tickets.
Assist in providing accommodations for guests with special needs on day of show.
Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
Recognize a fake ticket or credential and educate the guest on where to buy authentic tickets.
Settle ticketing / seating disputes using specific criteria.
Process ticket refunds when approved by the Box Office Manager.
Balance out at the end of each shift with the Box Office Manager or Supervisor.
Communicate daily concert promotions, upgrades, future ticket deals to guests.
Adherence to safety rules.
Provide emergency evacuation assistance to guests and crew members.
Other duties as assigned.

Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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