VENUE ANCILLARY MANAGER

Live Nation Entertainment • Bristow, VA

1d • Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Are you a dynamic and results-driven professional with a passion for maximizing revenue and enhancing the guest experience? Do you thrive in a fast-paced environment, love music, and enjoy spending time in our venues during the summer? We’re looking for someone who is: Sales-minded – You understand how to bundle products and create upsell opportunities that drive revenue Analytical – You enjoy digging into concert data and metrics to identify trends and opportunities Innovative & creative – You think outside the box to develop new revenue streams while enhancing the fan experience Outgoing & personable – You build strong relationships with guests and team members alike A strong leader – You have experience leading a small team and understand staffing, budgeting, and operational best practices If this sounds like you, we want to hear from you! THE JOB As the Ancillary Sales Manager at Jiffy Lube Live in Bristow VA, you will lead a team responsible for generating revenue through VIP upgrades, premier parking, lawn chair rentals, fast lane access, future ticket sales, and other upsell opportunities on show days. Your mission is to drive sales while ensuring an exceptional guest experience. This is a part-time, seasonal role (approximately April–November) that is primarily events-based on evenings, weekends, and holidays, and will include in-office pre and post-event responsibilities.

Requirements

• A sales-driven mindset with a passion for increasing revenue
• Strong data analysis skills to identify trends and optimize sales strategies
• Innovative thinking to develop and implement new revenue streams
• A love for live music and being in the heart of the action
• Excellent guest service and relationship-building skill
• Leadership experience, with the ability to motivate and manage a small team
• Strong communication skills and the ability to collaborate with all levels of leadership
• The ability to stand and walk for long periods of time, outdoors, in all weather conditions
• Availability for all events and necessary pre- and post-event duties on non-event days
• Ability to lift up to 25 pounds with proper lifting techniques

Nice To Haves

• Continued education, certification, or literacy business, or a related field is preferred
• Experience in event sales or in a live music setting

Responsibilities

• Maximize Revenue & Guest Satisfaction Oversee the execution of all upsell programs and ensure seamless guest interactions
• Continuously analyze data and guest feedback to adjust pricing strategies and sales tactics
• Identify new revenue opportunities that enhance the fan experience
• Participate in the venue’s sustainability initiatives, helping to educate guests and staff on eco-friendly efforts while devising programs to reinforce these efforts
• Lead & Develop a High-Performing Team Train and manage the Ancillary Sales team to be proactive, sales-focused, and guest-friendly
• Foster a culture of innovation and experimentation with product sales
• Provide ongoing coaching to optimize sales performance Operational Excellence Collaborate with venue leadership to ensure proper staffing and efficient operations
• Work closely with the box office team to troubleshoot any issues with inventory, pricing, or guest concerns
• Maintain inventory of ancillary products (lawn chairs, merchandise, etc.) throughout the season
• Secure and reconcile day-of-show ancillary sales
• Participate in the team’s post-show sweeps to include lawn chair removal and recyclables collection
• Other related duties as assigned by management

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed