Vendor Services Agent

Acrisure•Saint Petersburg, FL

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary The Supervisor Field Services is a member of the Area Management Team responsible for the on-time delivery of customer reports within the designated area. The standard service cycle is 30 days from the date of order, and it is the primary goal of NRS to have 100% on time delivery for all clients. The Area Supervisor is provided with state-of-the-art tools and analytics to ensure compliance with this important goal. This is an exempt, salaried position with the employee reporting to the Area Manager (AM). The AS is assigned to specific roles by the Area Manager. Within these roles they are responsible for participating in operational decisions at both the tactical and strategic level. AS’s may help Area Managers review incoming assignments and decide how the work is placed with contractors, monitor legal compliance in regulated states, interact directly with our clients, the insureds, and our approved vendors. The AS, while under the direction of their Area Manager, is given a high level of autonomy to make decisions which determine the outcome of their area’s inspections. Area Supervisors are expected to operate under their Area Manager with minimal supervision so decisions are made quickly in support of their mission to deliver quality reports on time. They are expected to be experts on their area and the clients they serve and as such they play a role in advising senior management in matters of corporate strategy. In addition to their normal duties, Area Supervisors may be asked to oversee projects which have a substantial impact on the organization. This could include in depth analysis of customer quality complaints or time service with the goal of making the company better. They could also be asked to be the primary contact for certain accounts which require a high level of communication or assistance from management. Each Area Management Team uses roles and tasks to manage their inventory and communicate with clients, vendors, and others. Roles within the team may be occupied by an Area Assistant, Area Supervisor, Area Production Manager or Area Manager. As an Area Supervisor they will act in roles which touch these three areas of responsibility. A ticketing system is used to assign and track tasks, requests, and assure prompt communications. Tasks are classified by tiers and Area Supervisors may handle Tier 1 and 2 tasks after they complete the necessary training. With supervision and at the direction of their Area Manager, Area Supervisors may perform Tier 3 tasks. [Reference Tiers & Tasks List}

Requirements

An Area Supervisor should ideally possess an AS degree or higher, or have two years insurance loss control, or similar experience at the supervisory level.
Prior school internships and insurance related classwork will be considered in lieu of experience.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form.
Direct others with instructions furnished in written, oral, or diagrammatic form.
Work in a fast paced, team environment with minimal direct supervision.
Good attention to detail and the ability to organize their day and week to accomplish the mission of 100% on time delivery.
Fluency in Microsoft Outlook, Word, and Excel.
Pass a pre-employment drug screen and background check.
Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers while using a computer or similar user interface.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

Executing all tasks assigned by the Area Manager diligently, on schedule, and to the highest standard.
Working with team members to achieve daily, weekly, and monthly targets.
Participating in meetings and voicing concerns as well as suggestions for improvement.
Answering or escalating concerns and queries from clients or other stakeholders.
Completing a range of administrative and management tasks.
Maintaining a high level of professionalism while representing the company.
Expanding skills by attending workshops and training sessions.
Effectively managing your time by prioritizing urgent tasks.
Assisting the Area Manager as required.
Supervise and assist in the training of Area Supervisor Trainees or Interns.
Perform additional duties as directed by senior management.