Vendor Repair Specialist - Fire Alarm/Sprinkler systems

TELGIAN CORPORATION•Phoenix, AZ

4d•$22 - $24•Onsite

About The Position

The Vendor Repair Account Specialist acts as the liaison with vendors to ensure timely execution in completing repairs on time. Committed to communication of details involving delivery of on time service orders and receipt of vendor paperwork. Essential Functions Daily follow up with vendors regarding all regionally assigned repair service orders that are in process, ensuring on time completion as required by Telgian and its customer contracts. Working directly with the vendors, establish processes with the vendors' administrative teams to improve performance where needed; high focus on scorecard results. Act as vendors' first point of contact by communicating with vendors using phone and email to resolve all outstanding payment and quality opportunities. Escalate within vendors' organization when necessary Performs other related duties as assigned by management. At Telgian, we are proud to offer a unique, professional work environment where we consider all our associates to be part of our family. We provide a competitive salary, a comprehensive benefits package with market leading (low!) health-care costs, and a place to advance your career. More importantly as a values driven organization, at Telgian you will be treated with dignity while having fun in your work! At Telgian, we are looking for high performance employees to drive Telgian's mission to save lives and property in partnership with our customers. Headquartered in Phoenix AZ, Telgian Corporation is an industry leading provider of comprehensive fire, security, and life safety solutions to clients throughout the U.S., Canada and Mexico. With a comprehensive range of services including engineering, consulting, design, and inspections, Telgian provides its clients a single-source solution for all of their fire protection, security and life safety needs. Our client base includes top retail chains, commercial building owners, healthcare companies, restaurants and food service, hospitality and insurance companies. Telgian is an Equal Opportunity Employer.

Requirements

Prior experience or training; Customer Service, Fire Protection Knowledge, Vendor Management
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
Computer skills required; Microsoft Office Suite; Microsoft Dynamics AX preferred

Responsibilities

Daily follow up with vendors regarding all regionally assigned repair service orders that are in process, ensuring on time completion as required by Telgian and its customer contracts.
Working directly with the vendors, establish processes with the vendors' administrative teams to improve performance where needed; high focus on scorecard results.
Act as vendors' first point of contact by communicating with vendors using phone and email to resolve all outstanding payment and quality opportunities.
Escalate within vendors' organization when necessary
Performs other related duties as assigned by management.