Vendor Relations Manager

Rehlko•Glendale, WI

About The Position

Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! What We Offer At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide: Competitive compensation and benefits Work-life flexibility Recognition and rewards Development and career opportunities A safe and inclusive workplace Why You Will Love this Job SPECIFIC RESPONSIBILITES Managed Service Provider (MSP) Governance & Accountability Act as the primary owner and single point of accountability for MSP relationships Ensure delivery aligns with MSAs, SOWs, SLAs, OLAs, and KPIs Translate contractual terms into measurable performance outcomes Establish and lead governance cadences (operational, monthly, and quarterly reviews) Drive performance reviews and corrective action plans using data-driven insights Vendor Strategy & Portfolio Management Develop and execute an IT vendor management strategy aligned to business and IT goals Maintain and optimize a structured vendor portfolio (renewals, terminations, consolidation) Partner with procurement on vendor selection, onboarding, and contract lifecycle management Balance collaborative vendor relationships with firm, contract-based accountability Service Performance, SLA & Contract Management Define, track, and enforce service performance metrics tied to contracts Validate vendor SLA and KPI reporting for accuracy and relevance Identify service breaches and systemic issues; lead root-cause analysis and remediation Ensure service credits, penalties, and escalations are applied per contract terms Financial, P&L & Commercial Management Manage IT vendor financials, including OpEx, forecasting, cost allocation, and variance analysis Partner with Finance to ensure vendor spend aligns with budget and financial targets Lead or support contract negotiations and renewals Validate invoices against contracted rates, volumes, and delivered outcomes Provide transparency into run-rate spend, forecasts, and financial risk Identify cost optimization opportunities without increasing delivery or operational risk Staff Augmentation & Resource-Based Services Oversight Govern vendors providing staff augmentation and time-and-materials services Validate resource utilization, role alignment, rate cards, and deliverables Apply consistent performance, accountability, and financial controls across all resource models Partner with IT leaders to assess scalability and cost-effectiveness of staff augmentation vs. managed services Data, Reporting & Analytics Develop and maintain advanced reporting using Excel and Power BI Build dashboards for SLA, KPI, vendor performance, and financial metrics Integrate data from service management, contract, and financial systems Translate complex data into actionable insights for technical, financial, and executive audiences Risk, Compliance & Control Identify and mitigate vendor-related risks (cybersecurity, compliance, operational resilience Ensure vendor adherence to legal, regulatory, and internal policy requirements Partner with audit, risk, and security teams on audits and remediation Ensure vendor services align with enterprise standards for incident, problem, change, and continuity management Executive Communication & Stakeholder Management Produce executive-ready reporting on vendor performance, financials, risks, and corrective actions Communicate contractual positions, service risks, and financial impacts to senior IT and business leaders EDUCATION & EXPERIENCE Education Bachelor’s degree in Information Technology, Business, Finance or a related field Master’s degree is preferred Experience 10+ years of experience in IT vendor management, service delivery management, procurement or IT operations Demonstrated experience with: Reading, interpreting and enforcing IT contracts and SLAs Managing managed service providers and staff augmentation models Building business cases, preparing risk assessments, variance analysis IT financial management and P&L concepts Advanced use of Excel, SAP and PowerBI for vendor, service and financial reporting The Salary range for this position is $129,150.00-$165,000.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. About Us Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!? Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Americans with Disabilities Act (ADA) It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [email protected]. Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.

Requirements

Bachelor’s degree in Information Technology, Business, Finance or a related field
10+ years of experience in IT vendor management, service delivery management, procurement or IT operations
Demonstrated experience with: Reading, interpreting and enforcing IT contracts and SLAs
Managing managed service providers and staff augmentation models
Building business cases, preparing risk assessments, variance analysis
IT financial management and P&L concepts
Advanced use of Excel, SAP and PowerBI for vendor, service and financial reporting

Nice To Haves

Master’s degree is preferred

Responsibilities

Act as the primary owner and single point of accountability for MSP relationships
Ensure delivery aligns with MSAs, SOWs, SLAs, OLAs, and KPIs
Translate contractual terms into measurable performance outcomes
Establish and lead governance cadences (operational, monthly, and quarterly reviews)
Drive performance reviews and corrective action plans using data-driven insights
Develop and execute an IT vendor management strategy aligned to business and IT goals
Maintain and optimize a structured vendor portfolio (renewals, terminations, consolidation)
Partner with procurement on vendor selection, onboarding, and contract lifecycle management
Balance collaborative vendor relationships with firm, contract-based accountability
Define, track, and enforce service performance metrics tied to contracts
Validate vendor SLA and KPI reporting for accuracy and relevance
Identify service breaches and systemic issues; lead root-cause analysis and remediation
Ensure service credits, penalties, and escalations are applied per contract terms
Manage IT vendor financials, including OpEx, forecasting, cost allocation, and variance analysis
Partner with Finance to ensure vendor spend aligns with budget and financial targets
Lead or support contract negotiations and renewals
Validate invoices against contracted rates, volumes, and delivered outcomes
Provide transparency into run-rate spend, forecasts, and financial risk
Identify cost optimization opportunities without increasing delivery or operational risk
Govern vendors providing staff augmentation and time-and-materials services
Validate resource utilization, role alignment, rate cards, and deliverables
Apply consistent performance, accountability, and financial controls across all resource models
Partner with IT leaders to assess scalability and cost-effectiveness of staff augmentation vs. managed services
Develop and maintain advanced reporting using Excel and Power BI
Build dashboards for SLA, KPI, vendor performance, and financial metrics
Integrate data from service management, contract, and financial systems
Translate complex data into actionable insights for technical, financial, and executive audiences
Identify and mitigate vendor-related risks (cybersecurity, compliance, operational resilience
Ensure vendor adherence to legal, regulatory, and internal policy requirements
Partner with audit, risk, and security teams on audits and remediation
Ensure vendor services align with enterprise standards for incident, problem, change, and continuity management
Produce executive-ready reporting on vendor performance, financials, risks, and corrective actions
Communicate contractual positions, service risks, and financial impacts to senior IT and business leaders