Vendor Relations Coordinator

OPENLANE•Carmel, IN

16h•$19 - $21

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Vendor Relations Coordinators strive to provide excellent service to all of PAR’s repossession vendors. This high-impact position will allow you to navigate areas that are not so black and white and work to develop customized solutions based on the vendor’s needs.

Requirements

High School Diploma or equivalent is required.
Previous customer service, recovery, collections, or remarketing experience is preferred.

Nice To Haves

Bachelor’s degree preferred.
Excellent organizational and communication skills.
Must be able to communicate effectively verbally and in writing.
Competent office skills are required.
Daily use of Google applications such as Gmail, Docs, and Sheets.
Implement and assure adherence to all company policies and procedures.
Demonstrate a commitment to stated values and business ethics.
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Responsibilities

Work with unique and complex situations regularly
Drive positivity into what are often negative situations for repossession vendors
Be an investigator and gather documentation on each account to be able to allow a repossession vendor to contract with PAR North America’s services
Collaborate with team members to provide excellent customer service
Maintain excellent customer service skills in a high volume and fast-paced environment through written and verbal communication
Act as a liaison between client teams and recovery vendors
Monitor and process all account transactions in our internal queue system
Perform Audits on recovery vendors to ensure they are meeting PAR standards
Maintain log of all daily activities through provided productivity tracking methods

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement